Reviews
Everyone was courteous and kind.
Everyone was courteous and kind. We were heading to Las Vegas and our serpentine belt needed replacing and they were able to get it taken care of quickly efficiently and were most courteous. Fernando was our service person and he went out of his way to help us as we were traveling and had a deadline to meet for our place of stay in Las Vegas. Couldn't be happier thumbs up for these guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
The service department was great and very efficient.
The service department was great and very efficient. The service writer was very involved and on top of it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
Having an apt for a basic oil change and differential oil
Having an apt for a basic oil change and differential oil change should never take 2 hours. Next service I will leave the truck off in the morning and wait for the call that it is done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Tony is rude and didn’t do the work I requested.
Tony is rude and didn’t do the work I requested. Drove three hours and left my truck with him because of a check engine light. I had to go through the used car manager to even get an appointment because Tony couldn’t be bothered to work with me, despite this being my fourth visit for repairs since I purchased the vehicle in April. I asked if they could change my oil while they had it and Derek said that wouldn’t be an issue. Also asked Tony about it and reminded him days before I went to pick it up. I picked it up- no oil change. His guys have also eaten in my new truck and spilled in it and left trash inside. I’ve been left with a completely empty gas tank upon pickup. It has just been one issue after another. Tony couldn’t care less when there are problems, doesn’t bother even trying when it comes to customer service. Some people at the dealership are absolutely incredible, so it’s shocking to me that Tony would even have a place there with how unprofessional he is.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Dealer is responsive and prompt.
Dealer is responsive and prompt. Communication is always good. It’s easy to drop off and pick up my jeep for service. The salesman are great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
I was happy with the price and condition of the vehicle
I was happy with the price and condition of the vehicle and the rest went very smoothly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Donald, it's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Chrysler Jeep of Reno!
They got us in driving through with our travel trailer
They got us in driving through with our travel trailer immediately and were very responsive to our situation! Would definitely look them up again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again!
Robert was incredibly helpful, patient, and gard working!
Robert was incredibly helpful, patient, and gard working! He was very accommodating to our needs. 10/5 stars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review, Joey. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lithia Chrysler Jeep of Reno are glad to have you as a customer.
The team at Lithia always takes care of us.
The team at Lithia always takes care of us. Dirk and Tony are the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Quick and friendly customer service!
Quick and friendly customer service! I had a small concern about my car and it was fixed right away!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Hailey, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.