Reviews
Lithia ordered parts and installed them very fast.
Lithia ordered parts and installed them very fast. They did a nice job thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Ed, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!
Guys at the shop found the problem and took action to get
Guys at the shop found the problem and took action to get things right happy customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
Great service and communication.
Great service and communication. Thank you so much for completing our service in a timely manner!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, Emmy, and we hope to see you again!
Best experience!
Best experience! Very fast turnaround and the service was great! I would recommend Robert to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
He was friendly and responsive.
He was friendly and responsive. When I called I got the answers that I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Beth and Chris, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
He was nice kept me updated on everything and quick and
He was nice kept me updated on everything and quick and efficient I was in and out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I always deal with Jared he knows the vehicles and is
I always deal with Jared he knows the vehicles and is always friendly. The facility is always clean and I saw you have a new water machine which is awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Jared and for taking the time to leave us this wonderful feedback!
Had an appt to get leak checked and repaired on a Friday.
Had an appt to get leak checked and repaired on a Friday. Nothing was done, brought back Monday. Leak was fixed, when we received it there were greasy finger prints all over the hood and fenders. Prior to picking it up we were told it was in the wash bay.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
Ben was great to work with.
Ben was great to work with. He kept me informed on what was being done and what the warranty company was approving. He even got my headlamp replacement approved by the warranty which I never would have expected them to do so, so he saved me a lot of money. Job well done Ben! Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rob, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Ben and our team appreciate your business and hope to see you again soon!
Missed topping off other fluids in service.
Missed topping off other fluids in service. This was also questioned in the write process if other fluids would be checked.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.