Reviews
Jared the service tech was five stars with his customer
Jared the service tech was five stars with his customer service,... took 5,5 hrs. to do a 1.5 recall job, that's the 2-star rating. Stop using jeep service many years ago, and this recall conferred my reason why. Don't know why Jared isn't showing in your Service dept. But He is the one that I had contact with...outstanding young man.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
From the first phone call trying to set up appointment,
From the first phone call trying to set up appointment, representative was disinterested and almost seemed like didn’t want to schedule. After appointment, all they said was needed new tires, but would replace suspension if I wanted?? I picked up Jeep and took to another repair shop. They discovered tires had not been balanced and alignment was off. That seems like something that should’ve been discovered for the $200+ I paid to diagnose. Will not be bringing any of my other 4 Jeeps in for any service nor will I recommend to anyone. Actually I’m more likely to share my disappointing experience with anyone who asks.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear this, Marylisa. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Typical dealership,tried to screw me on the interest rate
Typical dealership,tried to screw me on the interest rate so they can get a nice kickback from finance company,so I paid it off before my first payment. No kickback for you!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Robert Pearce made the cost of having maintenance on my
Robert Pearce made the cost of having maintenance on my Jeep a little less painful. The service at Lithia Jeep is bar to none.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Robert and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
This is my third lease from this dealership and I have
This is my third lease from this dealership and I have had terrific experiences every time!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tracy, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Very happy with the service no issues.
Very happy with the service no issues. Hope to see you in the future. Yes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
The service team was very helpful and got me back on the
The service team was very helpful and got me back on the road within an hour
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jaysen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
I always get good service when I come to Lithia Jeep.
I always get good service when I come to Lithia Jeep. I asked for an additional service and they were able to accommodate me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Robert and our team appreciate your business and hope to see you again soon!
They were super prompt with completing the check up.
They were super prompt with completing the check up. My service rep was super friendly and helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Very helpful and attentive to customer needs and
Very helpful and attentive to customer needs and concerns. Very pleasant to talk to and eager to help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!