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W.I. Simonson Inc.

(1,096 reviews)
Visit W.I. Simonson Inc.
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 593-8212 (866) 593-8212
Used (888) 539-3645 (888) 539-3645
Service (888) 679-5746 (888) 679-5746

Reviews

(1,096 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of W.I. Simonson Inc. from DealerRater.

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I worked with David Vakalis to purchase my car.

I worked with David Vakalis to purchase my car. He is very helpful and professional. Thank you David.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Not at all impressed with sales service

We were looking for a used Mercedes, which we did end up buying there, but in spite of the sales staff. Felt like they were playing games with us the whole time, deliberately wasting our time, trying to push expensive and unnecessary upsells and then insulting our intelligence when we said no. All the bad things about a car dealership, I expected more from Mercedes. Had better service at Mazda and the used car lot in Florida. Very disappointing. Will never go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rhett, we regret to hear that you had this experience with us. Here at W.I. Simonson Mercedes-Benz, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (855) 677-2690 to discuss ways we can better serve you in the future.

W.I. Simonson Mercedes-Benz has excellent customer

W.I. Simonson Mercedes-Benz has excellent customer service and is highly regarded for providing top-class service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

They are quick, efficient, and very respectful of your

They are quick, efficient, and very respectful of your time. The best car buying experience in all my years of buying/leasing cars. Would highly highly recommend this place. Sam was amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Marcus who assisted us could not have been more helpful

Marcus who assisted us could not have been more helpful or informative. He helped us make sense of the price, inventory, and what would work best for our needs. The finance process was effortless and extremely quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

I had a delightful experience at the dealership.

I had a delightful experience at the dealership. All staff were extremely helpful and especially Ardi who really went all the way to make the experience cherished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Samy at WI Simonson is Fantastic!!

First off Samy at Wi Simonson is fantastic! I just happed to stop by WIO Simonson on my way back home from an appointment to see if I liked the GLS. While the 580 was great, when Samy brought down the GLS 63 it was on a different as most AMGs are. Samy definitely provided white glove service bringing the documents to be signed out to my house as we are about 50 miles away from the dealership. Raul the sales manager was also great to work with. I highly recommend Samy if you are in the market for a Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Richard, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

It was a great experience very quick very easy I like to

It was a great experience very quick very easy I like to thank Alyssa for holding it for me and working with me everybody there was helpful and kind thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rudy, thank you again for taking the time to let us know how we did. We hope you have a great day!

We had an excellent experience at this dealership.

We had an excellent experience at this dealership. Farhad was our sales consultant and he made the process fast and easy while being extremely professional and courteous. I love my new eqe 350.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

DOris, thank you again for taking the time to let us know how we did. We hope you have a great day!

The dealership had the car I was interested in buying.

The dealership had the car I was interested in buying. I knew this dealership because I owned another M B & used the Service Dept that I liked doing business with. The paperwork took longer than expected but it's probably the same for any dealer. W I Simonson treated me & my wife very well & would use them again to make another purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!