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W.I. Simonson Inc.

(1,121 reviews)
Visit W.I. Simonson Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 593-8212 (866) 593-8212
Used (888) 539-3645 (888) 539-3645
Service (888) 679-5746 (888) 679-5746

Reviews

(1,121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of W.I. Simonson Inc. from DealerRater.

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Marcus has made all of our sales experiences at WI

Marcus has made all of our sales experiences at WI Simonson easy, respectful and a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

10/10 at Mercedes in Santa Monica

Great people who went the extra mile get me the right car and at a great price. Highly recommend speaking to Ali and Shaun

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Souhardo was a classic example of professionalism,

Souhardo was a classic example of professionalism, knowledge, and courtesy in every aspect of the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Buyer

Excellent sales persons (Sami and Elie )all were very friendly and helpful also did their best to make make it happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Dr. Nguyen

Excellent customer service, particularly Farshad, His soft manner and knowledge about the process made the car buying much enjoyable. No pressure sale, just being honest about the options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

I worked with David Vakalis to purchase my car.

I worked with David Vakalis to purchase my car. He is very helpful and professional. Thank you David.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

W.I. Simonson Mercedes-Benz has excellent customer

W.I. Simonson Mercedes-Benz has excellent customer service and is highly regarded for providing top-class service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Not at all impressed with sales service

We were looking for a used Mercedes, which we did end up buying there, but in spite of the sales staff. Felt like they were playing games with us the whole time, deliberately wasting our time, trying to push expensive and unnecessary upsells and then insulting our intelligence when we said no. All the bad things about a car dealership, I expected more from Mercedes. Had better service at Mazda and the used car lot in Florida. Very disappointing. Will never go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rhett, we regret to hear that you had this experience with us. Here at W.I. Simonson Mercedes-Benz, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (855) 677-2690 to discuss ways we can better serve you in the future.

They are quick, efficient, and very respectful of your

They are quick, efficient, and very respectful of your time. The best car buying experience in all my years of buying/leasing cars. Would highly highly recommend this place. Sam was amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Marcus who assisted us could not have been more helpful

Marcus who assisted us could not have been more helpful or informative. He helped us make sense of the price, inventory, and what would work best for our needs. The finance process was effortless and extremely quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!