Reviews
Made an appointment to come to this Toyota dealership for
Made an appointment to come to this Toyota dealership for an oil change, when I arrive they stated they cannot find me in the system and then refuse to provide service. I made my appointment two weeks ago and all of a sudden they can't find my appointment. The person at the desk was very rude and said that unfortunately they had too many vehicles and they could not help me. Never again will I do business with this dealership and I will tell all my friends and family about this experience. PS. Don't bother to reply with your automatic message which goes nowhere nobody ever follows up or does anything about the consistent issues at this dealership read all the reviews and you will see that I'm not the only one that has had to deal with this...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Gustavo, We are sorry to hear that you had a frustrating experience with our appointment system for an oil change, and we appreciate that you brought this to our attention. We wanted to let you know that we are currently looking into this issue. If you would like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you. Anthony Caridi, General Manager anthonyc@toyotadesert.com
Second car we have purchased from this dealer -
Second car we have purchased from this dealer - courteous, efficient, knowledgeable customer service. They were upfront about wait times due to pandemic related supply chain issues, keeping us notified.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.
Appreciated the assistance from Teo - presented the facts
Appreciated the assistance from Teo - presented the facts without being pushy. Also great to have porter service to pick us up from our home and transport us back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!
We like this dealership because we always come out 😊,
We like this dealership because we always come out 😊, and they always gives what we like 👍🏻
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in our store in the future! Thank you.
Jeffrey Martin is the best when you look for a car.
Jeffrey Martin is the best when you look for a car. He’s not only help us to find the right car, the right amount of payment but he also gave us knowledge of the new car and made us comfortable to ride it. The finance manager also friendly and patiently to handle our paper. Look forward to buy another car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review, Margaretha! It is wonderful to hear that Jeffrey provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!
Anthony and Nate were wonderful!
Anthony and Nate were wonderful! Worked with Anthony in the past and again amazing service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service and sales department!
Great service and sales department! Everyone is always smiling and willing to help out in anyway they can!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had my Toyota serviced at Toyota of the Desert Monday
I had my Toyota serviced at Toyota of the Desert Monday for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good shape by Pep Boys but that since they had scaled back to basic services during the quarantine, I was back at Toyota. The guy didn't let me forget it, mentioning it at least 4 times. After waiting twice the time predicted for the service they kept "finding" things and up-charged me with additional issues "found" to a bill of $300. Next day, my battery was dead. (Coincidence???) I called Toyota and got the royal treatment of "that's your problem not mine, lady" attitude. Called Pep Boys (whose basics include batteries) and was greeted with a respectful 'no problem," we'll-get-it-fixed-right-away attitude from the git-go. WHAT A DIFFERENCE!!! I am happy to report that "Andres" there advised they've hired all new crew and will be full service again shortly. I realize that this single lady senior can be a target for the unscrupulous car repair people. I never experienced that at this Pep Boys and I am delighted that I can go back to using them, with full confidence.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They used a bait and switch tactic on a used car we
They used a bait and switch tactic on a used car we wanted to buy .
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can work to make things right. Thank you! Anthony Caridi, General Manager anthonyc@kengarff.com
We test drove a Lexus sc 430 at your dealership and came back a second time to make a deal on the car . On the second visit, the salesman said there is a charge of $1,200 dollars to add a locator for the car and that it was mandatory for the purchase of the car , I can buy a locator for less than 100 dollars. I would never buy a locator for my car , it’s ridiculous!! It was a 2002 model and I would have theft insurance on the car . We leased our first car from I 10 Toyota and they were honest and great to deal with , your used car manager treated us with disrespect and insulted our intelligence. We we also test drove a rav prime while we were waiting. When we do buy a new rav prime from another dealership we will stop by to show it to you . You see , many businesses nowadays care less and less about the customer and you have joined them . By the time we left your dealership we were very disgusted with the tactics used on us . Maybe because we are in our 60s he thought we were to old to realize the scam .
Don't keep appointment times hrs for oil change
Made oil change appointment 2 hrs later my car hasn't moved.why on earth would you set a appointment for crap service hrs after appointment time
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Patricia, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Anthony Caridi, General Manager anthonyc@kengarff.com