Reviews
2014 Toyota Tacoma
Problems with clad wheels (PLASTIC) has scratches from molding. Spoke with Jeremy Service Manager, he HANGED UP on me....believe that customer service, pissssss pooooooor. I have been trying to reach with Gen Manager Anthony Caridi, 5 calls 5 emails still no answer I guess the customer service is inherited in that dealership...my checklist to be checked by dealer prior to delivery was never filled out, wiper were stuck to windshield, and a dent on roof.....not a good experience, but the gull and lack of care from these individuals is worse.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Purchase New Car
Received excellent customer service from Toyota of the Desert in buying a new car. I have always received great service for my Toyotas in the service department as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lacking in customer service
Recently inquired (June 2014) about a 2012 Rav4 on your website and was quoted a price by Maggie. When I followed up about 2 weeks later, with Maggie at Toyota of the Desert regarding the availability of the vehicle, she never even bothered to answer my two emails about the vehicle. Have since purchased a Rav4 2012 at another dealership. Her failure to at least advise if the vehicle was still available resulted in your loss in this instant purchase and for future reference. Rose San Diego, Ca.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear that. We appreciate your review as it will serve as an excellent training opportunity for our staff. We regret that we were unable to help you. Please let us know if there is anything we can do in the future, we value your feedback and your business.
Never contacted me.
Terrible. They never contacted me! They have a funny way of showing they need-want your bussiness!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for not contacting you. We want each of our customers to feel the value that we place in them, which is why we appreciate that you reached out to let us know that we fell short of that. We would like to make this right. Our General Sales Manager, David O'Brien, would like to chat with you to see what more we can do. Since we do not have your full name to enable us to look you up in our system to contact you, we would ask that you contact him by email: omar@toyota111.com. We look forward to hearing from you.
Wonderful, knowledgeable people work there
A thoroughly wonderful experience. No BS, just competent people who gave me a fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
i have had a great experience at toyota. salesman julio...
i have had a great experience at toyota. salesman julio corona answered my questions honestly and knew what he is talking about.so i would recommend him to all people looking to buy a car or want info on a car..
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Toyota Auto Center
Treat You Very Polite, Great People, Very Helpful, Hablan Espanolo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Freindly Staff
Staff was fiendly, offered free water on a hot day. Showed various models I was interested in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Among Friends here
We came looking for a new camry and I was very impressed with the low pressure dealership style. Most other dealers are hard sales and make you feel pressured or uncomfortable but I felt very at ease here like I was among friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great, no pressure customer service.
I had a good, no pressure experience here at Toyota. Julio Corona, our sales guy, was knowledgeable and kinda. Would definitely purchase my car from here.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase