Reviews
Found the vehicle on truecar then called the
Found the vehicle on truecar then called the dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as though my concerns were being heard and addressed Even though it was a long process I am pleased with the outcome Thank you for helping me with my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Today I worked with Will Boza on the purchase of a new
Today I worked with Will Boza on the purchase of a new id4. Overall experience was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your recent experience with us, David! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Failed follow through.
I am on my second dealer tag have called regarding this and return calls. Dealer tag expires on the 7/4 how can they fix this now. I will be unable to drive my vehicle I almost certain
- Customer service 2.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello! Please call Jonathan Mella to 321-430-2319 to receive an update on your tag. Thank you.
Amazing experience.
Amazing experience. Fast, efficient and great service. Friendly staff, and very knowledgeable. Would come again for my future purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
Worst experience I ever had buying a car.
Worst experience I ever had buying a car. Finance manager just pulled numbers out of the air. I purchased a car i wasn't looking at and then a week later found out I could of gotten the vehicle I was interested in with trading the 2 cars in. I got screwed out of the tax money because the finance manager kept saying the numbers.wont work. Would never recommend this dealer to anyone very disappointing. I purchased 3 cars here in the past guess that doesn't mean to them helping a repeat customer. They lost my business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I appreciated the no haggle pricing.
I appreciated the no haggle pricing. Our salesman Jean was attentive and very transparent. After having experienced a few other dealerships, we are glad to have made this one our final destination!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
Awesome guy Morris, he helped me get exactly what I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Yoseline, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Volkswagen of Orlando! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
OC Happy Customer
France Charles listens to his clients. He is kind, knowledgeable and courteous. Would recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Orlando, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
wonderful staff
great experience and an excellent atmosphere. have bought two cars, a 2022 jetta s and recently a 2023 gti 40th edition. salesmen are friendly and helpful and are excited to help you in any way and make sure youre taken good care of.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Miller, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing Service!
I bought a VW Taos from Napleton and i love it! My family and i worked with Morris to find the car that worked best for me. he was incredibly knowledgeable about the car and was able to tell us all about it, beyond the basics. he was very kind and has continued to check in with us to make sure everything is running smoothly. it was a great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sofia, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.