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Napleton's Volkswagen of Orlando

(935 reviews)
Visit Napleton's Volkswagen of Orlando
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 11:00am–6:00pm Closed
New (866) 677-4534 (866) 677-4534
Used (888) 457-6093 (888) 457-6093
Service (866) 789-0179 (866) 789-0179

Reviews

(935 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Volkswagen of Orlando from DealerRater.

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Niyi is my salesman & he was wonderful to work with.

Niyi is my salesman & he was wonderful to work with. He was so patient, helpful & made buying a car a very positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Fantastic experience at Napleton.

Fantastic experience at Napleton. Niyi was incredibly helpful in my whole process of getting my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

2023 Atoas

I had a great experience at Napleton - Niyu was very helpful- He answered all my questions and made the process very easy and smooth. I am so happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Andreia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

Great service!

Niyi O at VW Napleton made the trade in very easy. Great customer service and very friendly. Car selection was also great at the dealership. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ismael, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Jean Dhaiti is a great salesman, he followed up all the

Jean Dhaiti is a great salesman, he followed up all the way since we saw the car to the final purchase, very professional and courteous, the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a new car from napleton vw

France Charles helped me with picking out a new car top of the line service thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

JJ superstar Sales

JJ was the best . I will definitely recommend JJ if you’re looking to purchase or lease a new Volkswagen. Made the process quick and easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Fabio, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

JJ was very knowledgeable and helpful.

JJ was very knowledgeable and helpful. I love my new car! Thank you Napleton Volkswagen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

JJ made the process very quick and easy!

JJ made the process very quick and easy!!! Thank you for everything! Very professional and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Super helpful dealership.

Super helpful dealership. Niyi was extremely helpful and super sweet. They gave me an AWESOME deal on my 2022 Tiguan Volkswagen. Clean space & smooth purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.