Reviews
Excellent service & overall experience Q5 lease!
I would highly recommend this dealership, as I had a great experience starting from the moment I pulled on to the lot until signing the paperwork. I have owned Audis in the past but can say that Jack Daniels has been the best level of service orientation and professionalism by far! Tal was great; he proved to be very easy to work with, very supportive in answering my questions and at no time did he put any pressure on me or try to force me into a quick deal, quite the opposite as he showed a willingness/flexibilityto go over several options to help me get to my price point. The last part of my experience on the initial day atthe dealer was getting a walkthroughand explanation of all the features from Arthur, who was extremely knowledgeable and helpful. Both Tal and Arthur went above and beyond in terms of their service as they continue to check in and offer support whenever I need it; they truly exceeded my expectations and I cannot recommend working with them enough! Regards Patrick
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patrick, we appreciate you taking the time to share your feedback. Tal and Arthur are long time employees at Jack Daniels Audi Paramus. They greatly contribute to the success of this dealership. Glad that you were satisfied with your Q5 lease. We hope to deal with you again!
Great Experience with Terry Axel!!!
Terry was Great-personable, professional & knowledgeable. He asked us questions to determine what our needs were and found the best car for us! My Son LOVES IT! Even though we were purchasing a preowned Audi, Terry made us feel very special! It was truly a wonderful experience. I will without a doubt buy my next Audi from Terry. Which I hope to be soon! This was the fourth Audi purchase we made.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your kind review. We are very happy your son loves his new car! Terry is a fantastic salesman. Hope to see you again soon.
Ersilia Zarro-Schmitt
Friendly and accurate service. Willing to accommodate customer needs. Professional attitude. Great communication amongst employees Facility is clean and refreshments and snacks are repeatedly offered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review. We try our best to keep our Facility in tip top shape, glad you took notice. It’s our pleasure to offer snacks and refreshments; we strive to make our customers feel welcomed. Sincerely Jack Daniels Audi of Paramus
Purchased of car
James christo was very kind and patient with me and would certainly go back to him for all my new car purchases,yo need more like him around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We appreciate your feedback. Glad to hear James served you well. We are always hearing great things from his customers! He is certainly a strong asset to our team. Thanks for choosing Jack Daniels!
Audi Q5 lease
As my current lease of a Mercedes GLK350 had only 3 months left, I decided to look at other vehicles. I have always heard that Audi had great cars and I new that Jack Daniels was just 5 minutes from where I live. My husband and I went to the dealership last Thursday to just look. we were greeted immediately and then the receptionist had Tal Vander help us. It was amazing how much he knew about not only Audi, but all the other vehicles I was possibly considering (Mercedes and BMW). He answered all of my questions easily and then had me take a test drive. Wow was that impressive! I fell in love with the car and its great safety and technological features as well as the way it drives. I couldn't believe the pick up of the 2.0 liter engine. When we came back from the test drive, Tal went over the numbers with me and he did everything possible to accommodate my needs. He discussed my current lease situation with his manager and they made me an offer that was too good to refuse. I decided then and there to become an Audi person. Since they had the Q5 I wanted in stock, I was actually able to pick up my new car the next day. Tal gave me his cell number to call at any time if I need anything or have questions. The next day when I picked up my car, Arthur Nicholson assisted me with learning about the great features. since there is so much to learn, he suggested that I come back for a second meeting the following week (which I did). he made it easy to understand how to use hands free features among other things. He also said as I continue to use the car and am ready for more questions, to call and he is available. Everyone at Audi was exemplary in how they handled the transaction and made me feel that I can call on them if needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving a kind review. We truly appreciate your feedback! Glad to hear Tal Vander and Arthur Nicholson provided you with the best possible experience. They are quite the tag team and we are grateful to have both of them as a part of our Jack Daniels family. It is our pleasure to give you the excellent customer service you deserve. Thank you for choosing Jack Daniels. Enjoy your new Q5!
Easy and pain-free!
I called the Jack Daniels Paramus Audi dealership by phone inquiring about an Audi A6 got James Christo on the phone, James was pleasant and very helpful, found me the car I was looking for with options and color i was interested in, even more pleasant during negations, he and his team worked with me to cut a deal which i was satisfied with. Car was ready for pickup within hours and was exactly what i expected. I have been a Mercedes Benz owner for years my we all will be moving over to Jack Daniels Audi in the future!!! Very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vincent, thank you for your review. Glad James Christo provided you with an easy, pain-free car buying experience! Thank you for making the switch to Jack Daniels Audi. We look forward to serving you again in the future!
Had Oil leak Issue but Resolved
The way you evaluate great customer service is not really when everything goes right. I believe when you have an issue and you may not be satisfied and the employees make sure they show they will fix the problem and care about you being a satisfied customer, that is great service!That is what the Service Manager Pedro did. I must mention the employee George Saunders who goes out of his way to make a customer feel valued and appreciated. His service is definitely exceeding the typical car dealership experience. thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out to write a review. We are glad to hear your issue was resolved and that you were satisfied with your experience! Pedro Martin and George Saudners indeed go out of their way to provide the best possible service to their customers. We greatly appreciate your feedback and business. Thank you for choosing Jack Daniels!
Who knew buying a car was supposed to be fun!!!
Tal Vander is a rockstar!!! This was the first time that buying a car was actually a fun process. I had been to several dealerships of different makes cause I wasn't sure about what I wanted. several dealerships I left feeling like I had inconvenienced them buy being there. Like I was a 2nd class citizen who didn't have 10 grand in my pocket for a downpayment if I loved the car (which I did!!). Not the case at Jack Daniels Audi. Spoke with Tal over the phone initially and he told me to come drive the car (S4) see if I liked it. Wow! Tal is a man of his word, took great care of me. At no point did I feel pressured to make a deal or pushed around. My wife is going to be due for a new car within the next 2 years and I guarantee that I will be giving all my business to Tal for as long as he's around. That man deserves a raise, a bonus, a hug, or whatever it is that exceptional salespeople are entitled. Tal is the man!!! I'm loving my audi S4! and to think I was going to buy the new BMW M4. No regrets! Thank you Tal, and all the people at Jack Daniels Audi!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad Tal Vander made buying a car a fun experience for you! He really knows how to provide his customers with a satisfactory experience. Tal is a valued employee and we are truly grateful to have him as a part of our team. We look forward to doing business with you again in the future. Thank you for taking the time to write this review. We really appreciate your feedback. Enjoy your new audi S4!
Terry Axel was the absolute best car salesman that we...
Terry Axel was the absolute best car salesman that we have ever worked with. He is efficient and honest and made our experience at Jack Daniels the best! We would like to thank Frank Gebbia for the amazing service and support that he leant throughout the process! We will definitely revisit this dealership in the future. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time out to write a review. We are glad to hear of your positive experience. Terry Axel and Frank Gebbia are truly dedicated to providing the best experience for every customer. Thanks for choosing Jack Daniels Audi. We look forward to doing business with you in the future!
Just purchased a CPO from Jack Daniels Audi where I had...
Just purchased a CPO from Jack Daniels Audi where I had the pleasure of working with Tal Vander. I have purchased a few cars and have never experienced a more pleasant, professional, and knowledgeable staff. Tal knows his stuff and delivered on every promise he made. I was already satisfied when I was introduced to Arthur who walked me through the entire vehicle and quickly programmed his number into my phone so I could call him with any questions. I HIGHLY recommend this dealership and specifically Tal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve, its our pleasure to offer you the service you deserve. Tal Vander is a great salesman to have on our team. Arthur Nicholson is wonderful with his clients, he really simplifies the technicalities of his customers vehicles. We really appreciate your review and business. Enjoy your new Audi!