Reviews
I bought my 2021 LEXUS GX460 Premium from salesman Matt
I bought my 2021 LEXUS GX460 Premium from salesman Matt Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my vehicle. He checked on me after the purchase. He also made himself available to answer ALL of my additional questions. I am very happy with the service I received from Hampstead Pre-Owned and Matt Price!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Vaughn, Thank you so much for taking the time to write this review and we appreciate you for highlighting Matt Price for his Professional and Knowledge about cars and we are extremely proud that you are happy with the Service which was provided to you.
Service is excellent and the work they put into the cars
Service is excellent and the work they put into the cars for their certification is impressive. Mo and the rest of the staff were very helpful. Definitely worth a visit if you are looking for a quality used car. We did not end up buying a car, but would go back if we were ready to buy a used car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Moiragt, Thank you so much for your positive review. We appreciate you taking the time to share your thoughts and acknowledging MO and rest of staffs for being helpful, even though you did not buy the car and We try our best to be helpful. Thank you for the kind words! It really means a lot.
Ridiculous experience.
Ridiculous experience. Salesman Roman was very nice and test drive, etc went well. I told them up front that I had a pre-approval letter with amount approved by my bank. When the finance associate quoted me other bank options and I told him that I would be willing to pay the price but finance through my bank, he said that would change the price of the car. He then brought in a manger who told me they would not be able to take a check for the car from my bank (credit union) and I would have to go through theirs. I was willing to bring them the bank check for the car amount??? They say the want to sell you a car but only on thier terms obviously. I don’t know what to say.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jim, we are writing to apologize for your recent experience at Hampstead Pre-Owned. We understand that your experience was not in line with what we intended for you. Thank you for bringing this to our attention, We are committed to improving our services for all customers to ensure they have a better experience. My name is Kiran and i am the Extra mile Concierge and i work directly with the Owner of the Company and i request you to please feel free to call me at 4436054902.
Mo handled our inquiry and Our Purchase of a 2921 Nissan
Mo handled our inquiry and Our Purchase of a 2921 Nissan rogue. Morelia was so helpful, kind and knowledgeable. She understood what I was looking for in a vehicle and showed us the best options and price. We had a very positive experience and would positively recommend Hampstead preowned. Glad we found you and the 2 1/2 hr. Drive was definitely worth it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Naomi, We thank you so much for choosing Hampstead Pre-Owned for your car buying experience. Our employees are some of the friendliest and kindest individuals, and it sounds like you really appreciate their service. We’re happy to hear you found MO to be helpful and informative, and even happier that they were able to find the perfect car for you.
Estamos muy agradecidos con Morelia por la buena atencion
Estamos muy agradecidos con Morelia por la buena atencion que nos han brindado se le recomienda a todos los interesados.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hola Alex, te agradecemos mucho por tomarte el tiempo para brindarnos esta reseña y apreciamos que reconozcas los esfuerzos de MO.
We love our “new” car…it is 3 years old but it looks and
We love our “new” car…it is 3 years old but it looks and feels like it is new. Everyone was very helpful, pleasant, and friendly. Special thanks to Dylan, Kiran, and Anthony!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kevin! We're so glad you love your "new" car and appreciate the kind words about our team, especially Dylan, Kiran, and Anthony; your satisfaction means a lot to us!
Such a wonderful experience!
Such a wonderful experience! Mo was amazing, personable, and very helpful! All of the staff members were respectful and acknowledgeable. Mo helped me score my dream car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review, Emily. We are glad you had a great experience at our dealership, and are pleased hear that Mo was able to help you purchase the car of your dreams
Overall great experience purchasing my “new” 2024 Camry.
Overall great experience purchasing my “new” 2024 Camry. I would like to give a special shout out to Kiran for ensuring continued satisfaction!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Esther, Thank you so much for this wonderful review and we really appreciate you for the Special shout out to Kiran for Ensuring continued Satisfaction and hope we are able to continue our support.
Hampstead Pre-owned is a 50 minute drive away from my
Hampstead Pre-owned is a 50 minute drive away from my home, but had the best price on a specific vehicle I wanted to look at. We made an appointment with Heather over the phone, and headed up to their location. We were met by Kiran, who confirmed my appointment and led to meet Alan. We were quickly allowed to see and test drive the vehicle we saw online (it was in great driving shape and was clean). We then went in and waited for the financing to be approved and was walked through the paperwork by Thomas. I had been to two other dealerships recently and Hampstead Pre-owned by far was the most pleasant and professional experience of them all. After getting home, I discovered a part that was missing from the tire jack kit, so when Kiran called me to follow up on my purchase, he had Jonathan from the service department contact me to get a replacement, which I was able to pickup the next day! My wife was also very impressed with how we were dealt with throughout the entire process. Thanks to them all for getting us into our vehicle in the very best way!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Kevin, for sharing your wonderful experience; we're glad Heather, Kiran, Alan, Thomas, and Jonathan made your vehicle purchase so enjoyable, and we appreciate you for acknowledging your efforts and thank you so much for your recommendation.
I have nothing but good things to say about my experience
I have nothing but good things to say about my experience buying a used vehicle from Hampstead Pre-Owned. I saw the vehicle I was interested in on Cars.com, and upon inquiring about it, was quickly contacted by Heather in Internet Sales with confirmation of an appointment to come see it. We showed up and was greeted by Kiran who is the Customer Service Concierge. His job is to be sure that every customer has a great experience buying from this dealership. He introduced us to Alan Taylor in Sales who took us to the vehicle we came to see. It was clean and exactly what we wanted, so after a test drive, we went in to take care of the paperwork. Thomas in financing assisted us in finalizing everything. When we got home, I realized that a part was missing from the tire jack kit. Kiran called to check on our satisfaction and when I mentioned about the part to him, he had Jonathan from the Service Department contact me. He found a replacement and I was able to pick it up the next day. Everything about the experience of dealing with Hampstead Pre-Owned was above my expectations. I have been to other dealerships recently and the experience here was the best! My wife who came along was very impressed with everyone as well! We would definitely return to purchase other vehicles. Thank you everyone at Hampstead Pre-Owned!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kevin, for sharing your wonderful experience; we're glad Heather, Kiran, Alan, Thomas, and Jonathan made your vehicle purchase so enjoyable, and we appreciate you for acknowledging your efforts and thank you so much for your recommendation.