Hampstead Pre-Owned

I want to take a moment to sincerely apologize to the team at Hampstead Preowned. When I first bought my car, my experience was truly wonderful, and I was excited to personalize it just a bit. However, after decorating the interior, I faced an unexpected issue—the very next day, my car wouldn't start. I was incredibly frustrated, especially considering it was only two weeks old. I reached out to Hampstead Preowned, and I appreciate how they listened to my concerns and jumped into action. I arranged for my car to be towed back to the dealership, and after a thorough diagnosis, they discovered that the decorative ring I had placed around the ignition was interfering with the key's chip. I can't express enough how grateful I am that Hampstead took the time to identify the problem. If it weren't for their expertise and dedication, I could have ended up with a hefty repair bill. I truly apologize for any misunderstandings or frustrations I may have caused during this process. I'm just relieved it wasn't anything major, and I am thankful for the support I received. If circumstances ever change, I’ll be sure to take back my apology😁. Thank you so much, Hampstead Preowned, for your understanding and assistance! 😊🙏🏾

I want to take a moment to sincerely apologize to the team at Hampstead Preowned. When I first bought my car, my experience was truly wonderful, and I was excited to personalize it just a bit. However, after decorating the interior, I faced an unexpected issue—the very next day, my car wouldn't start. I was incredibly frustrated, especially considering it was only two weeks old. I reached out to Hampstead Preowned, and I appreciate how they listened to my concerns and jumped into action. I arranged for my car to be towed back to the dealership, and after a thorough diagnosis, they discovered that the decorative ring I had placed around the ignition was interfering with the key's chip. I can't express enough how grateful I am that Hampstead took the time to identify the problem. If it weren't for their expertise and dedication, I could have ended up with a hefty repair bill. I truly apologize for any misunderstandings or frustrations I may have caused during this process. I'm just relieved it wasn't anything major, and I am thankful for the support I received. If circumstances ever change, I’ll be sure to take back my apology😁. Thank you so much, Hampstead Preowned, for your understanding and assistance! 😊🙏🏾

I called Erica answered politely and gave her my information and what I saw in there inventory and she said come on out and we will have it ready for you to test drive! I got there around 6:30 pm and Mo handled most of the sales and was very knowledgeable and helpful in the transaction of buying and handling my trade Thank you all for your patience being close to closing keep up the great work Hampstead team 🙏🏾

I would like to thank Erica and Mo for getting the suv I wanted ready to go 😊 and Mo fast a knowledgeable service through out my buying ordeal keep up the good work team Hampstead 🙏🏾

Dylan assisted me in the purchase of my vehicle today in which I bought a lexus suv I must say from beginning to end he made my experience wonderful, he was very knowledgeable, diligent,and made sure that I left out a happy customer from beginning to end of the process I. I would definitely recommend him as your top sales associate if you are trying to purchase a vehicle.

I have had two BAD experiences with this Hampstead Pre-owned (HPO). My son bought a car from HPO on which there was a problem with the brakes, while the car was still under warranty from HPO; we had to threaten legal action - as well as a visit to the Better Business bureau - in order to get the car fixed. My daughter also bought a Nissan from HPO on which she was prepared to pay the car off completely, but HPO said she would be penalized on price unless she financed the car and made payments for six months - at which time she would receive a rebate that would bring the price of the car down to what was advertised. One the six months was up, HPO dragged their feet on processing the rebate, causing multiple calls and visits to the place to FINALLY get the rebate processed - TWO MONTHS LATE!!! There was also an issue with a taillight cover, on which HPO installed a taillight cover from a different Nissan model as well as a different model year - and they were reluctant to rectify their mistake until we became insistent!!! I will NEVER deal with Hampstead Pre-owned again. STAY AWAY!!!

While I love my car, they never return phone calls. I have made several inquiries about different things. Some right after I purchased the car. Salesman said he would call me back. Never did. Oh someone will call you. Nope. One time I spoke with someone in the service area and he was great. But returning phone calls iaftee looking into your question and calling back, they don’t do it. No support.

Hampstead pre-owned was a great experience, MO was outstanding,serviice was great. Telling everyone who’s looking to purchase a car to stop there first , Ask for MO !!

A breath of fresh air !! , MO was outstanding , all services where fantastic, I’m telling everyone about Hampstead pre-own

This place is very hot headed and only care to rush you around the place to make a sale, Anthony started off with how he built the business from the ground up and how his wife has to work there now too and she quit her dream job to help him :( :( The entire time he was talking, at the end of each sentence he’d say “we aren’t the type of people to screw you over, we sell to teens and give people their first car all the time” like yeah probably because they don’t catch the scam, the fact he said that comment 20 times until we left, was so weird!!