Hampstead Pre-Owned

4.8
(1,022 reviews)
Visit Hampstead Pre-Owned
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 10:00am–8:00pm 8:00am–5:00pm
Tuesday 10:00am–8:00pm 8:00am–5:00pm
Wednesday 10:00am–8:00pm 8:00am–5:00pm
Thursday 10:00am–8:00pm 8:00am–5:00pm
Friday 10:00am–8:00pm 8:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
(410) 702-5115 (410) 702-5115

Reviews

4.8
(1,022 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Hampstead Pre-Owned from DealerRater.

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5.0

Alan was a very good salesman, sold me my car so he has...

Alan was a very good salesman, sold me my car so he has to be good, i would send people to alan and alan only! 10-10

5.0

Very professional and good customer service. The car was...

Very professional and good customer service. The car was reasonably priced and they worked with my credit to get me financed into a new car after the stress of dealing with a recent total loss. Friendly atmosphere and service.

5.0

Awesome company - Hampstead preowned specializes in...

Awesome company - Hampstead preowned specializes in preowned cars allowing them to offer better prices and provide outstanding customer service. Car search and financing was easy, straightforward and very comfortable. Alan Taylor provided us excellent service, ready and available 10minutes before closing time, he arranged our test drive!!. My experience with large car dealerships was higher prices and poor customer service when searching preowned - within an hour, after searching three of their lots, the car we were interested was finally found! Hampstead Preowned was prompt, professional and felt like buying a car from a friend on mainstreet in Carroll County - a Beautiful location In a clean, organized, friendly office!! Thank you!!

5.0

Great dealer!!! Highly recommend seeing them for your...

Great dealer!!! Highly recommend seeing them for your next used car purchase!! Got me the vehicle and financing I was looking for. Definitely will buy from them again

5.0

Alan was amazing to work with! This was my first time...

Alan was amazing to work with! This was my first time ever purchasing a vehicle and he made it very easy and enjoyable. I would highly recommend this place!

4.8

I was a little nervous about getting another vehicle with...

I was a little nervous about getting another vehicle with no trade in because of my credit. I must say, they are great to work with to get you a good deal and keep you within your budget. I would not hesitate to go back to see about another vehicle when the time comes. Best experience I think I ever had buying a vehicle.

5.0

Amazing experience from start to finish! Alan was...

Amazing experience from start to finish! Alan was informative and extremely efficient in walking us through the buying process. Everyone at this dealership does an excellent job with customer service and follow-up. You can definitely tell it’s a family owned business that takes care of its customers.

1.0

Not only would they not come down a dime off their...

Not only would they not come down a dime off their internet listed price, but they tried to tack on multiple hidden charges. Sure, they will tell you these charges are not hidden because they are written on the the sticker price of the vehicles that had already been prepped and ready for sale. However, their internet listings do not say this. Matter of fact, they even brag about they pride themselves on not charging hidden fees......total xxxxxxxx lies. Here is their direct quote: "Unlike most of our competitors, when purchasing a previously owned vehicle from Hampstead PreOwned, you will not encounter any hidden charges i.e. reconditioning fees, additional state inspection costs, freight fees or any other magical cost some dealers would like you to perceive as valid. The only additional cost to our price is state tax, tags, license, and a 499 dealer processing fee." Well, not only did they not come down a dime off asking price, they tacked on the $499 processing fee AND a $399 prep fee AND a $199 transport fee!! Hey look, it get it.....the market is crazy and used car prices are going up. Just don't mislead your customers and sneak hidden fees. Just be honest and upfront. xxxx, just say on your internet listings that these are your rock bottom, no hassle prices.....at the least. Shady to do what they are doing. Thanks for wasting my time. But salesperson was great. Totally not his fault.

Dealer response

Here at Hampstead PreOwned we pride ourselves on providing excellent customer service and a quality product. I am so sorry that you had a poor experience. We strive to treat each customer like family and fell short in this situation. Please reach out to me personally so we can remedy this situation as soon as possible. Sarah McCaffrey 410-239-8765

5.0

The experience was nice and easy. Alan was great and...

The experience was nice and easy. Alan was great and extremely helpful I would definitely recommend this dealership to family and friends. I love my car

5.0

Hampstead pre-owned has been a very good experience thus...

Hampstead pre-owned has been a very good experience thus far. From sales with Sabastian to dealing with Kevin and finance. They took their time to get me the best deal possible for my individual needs. No pressure like other dealerships I've experienced. Any issues with my used vehicle are being addressed promptly.