Hampstead Pre-Owned

All support staff was friendly and helpful. Stephan, my sales person, was very friendly and helpful. Good communication skills, especially on the phone and explaining the various aspects of the purchase. Would recommend to family and friends.

They have an added cost that they don't have have in the advertised price. I'd stay away...

I'M HAVING TRUOBLE GETTING THE VEHICLE.OTHER THAN THAT WE ARE GOOD. JUST GET ME TH VEHICLE.

Great dealership with a good sales team! I was in a pinch and had to buy a car for my son who commutes to college everyday. I was no doubt an easy sale that day and the sales rep Brandon was very knowledgeable and had a great attitude. I would give this a 5 star review but the financing phase of purchasing a vehicle is always little lethargic. I will definitely refer my family and friends to this dealership.

Great experience. Transparent, honest, and straight to the point. No pressure sales. Highly recommend if you’re looking for a pre-owned.

Excellent service. From finance to the sales floor they get the job done with no issue. Alan the sales rep did a fantastic job answering all my questions and educating me on what I didn’t know!

I called and had a few questions about some vehicles and Lina Lilly was very helpful! She was very kind and professional! She knew what she was talking about with confidence! I have had the best experience with Ms.Lina Thank you for your patience and attention Ms. Lina. Awesome job!

We worked with Corey. He was very helpful and knowledgeable about the car we looked at, and he helped get us in and out with a newer car. I highly recommend him. Thanks Corey.

Thank you Sam!! Sam helped us with everything from test driving to explaining everything in detail. Even after our purchase any questions we had were immediately answered. If you are inquiring about a vehicle here definitely ask for Sam!

This review is quite long, but I strongly encourage people to read it in its entirety. We went to Hampstead Pre-Owned last year (end of February/early March) and traded in our SUV in order to purchase a 2016 Chevy Cruze. First, we got what we expected for our trade. Next to nothing. We put $3,000.00 down; none of which went towards the purchase price. After that was paid, we were then told that their bank was wanting yet even more of a "down payment." Another $1,400.00 (without looking at the exact paperwork, that's as close to what we remember paying, although it could've been a bit more). A couple of months later, as the weather became warm, we noticed that the air conditioner was not working. We called the service department, explained what was going on with the car, and was told that this particular vehicle has a temperature gauge that controls the AC system, and once the outside temperature reaches a certain degree, it allows the system to kick on. I had never and still have never heard of that. We took it in to have them look at it. They replaced the thermostat and covered the cost, all but around $100 (for labor). Sometime in November, we went to leave for work and the car wouldn't start. We had it jumped, then took it to a local mechanic for a diagnostic test. There was nothing they could find wrong. However, ever since then, even up until this morning, the car doesn't start sometimes. We had to purchase a small battery charging box with jumper cable attachments. That was a few hundred dollars. The air conditioner does not work. Still. I have contacted the dealership and have gotten absolutely no response. I have three children who have been extremely hot this summer. We have been miserable. I have had this car for just over a year and it is the worst one I or my husband have ever had. We have never had such a horrible experience with a dealership before. I truthfully believe something with the air conditioner, especially, and the battery (second) should be done on their behalf. This is a horrible example of customer service and downright basic human decency.