Reviews
Owner M K X
Waited 20 minutes to check out Waited 30 minutes to get our Car. The service lady call us about 11:30 saying that the car was ready to be picked up. When we got there to pay for the car a cashier line was 5 deep this was about 1:30. When we finally Got to the cash or she said it's under warranty just sign these papers and the car will be out in front we stood out in front for about 25 to 30 minutes waiting for our car we asked another man that works for you where is our car he said they are vacuuming the floor I told him forget the floor just bring us our car which they did about 10 minutes later. This is no way to run a dealership We drop off the car so there was no need for them to provide us with a car where they were working on our vehicle.
- Customer service 2.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Howard, We are disappointed to hear about your recent negative service experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that you waited so long for your vehicle to be returned. However, we are happy to hear that the quality of our work was 5 star worthy. If you could please directly contact me about the customer service you received, I would like to do all that I can to make sure that this doesn't happen again in the future. I look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com
Very positive experience
Tim McCormick and the Irvine Lincoln Dealership were professional, knowedgeable, and friendly. We are very happy with our new car and we will most definitely recommend them to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gail, thank you for sharing your "very positive experience" with Tim here with us at Tuttle-Click Ford Lincoln. We are pleased to hear that your experience was knowledgeable, friendly and professional. Congratulations on your new car! Thank you for the high recommendation and for being part of the Tuttle-Click family. We hope that you enjoy every new mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Best service from any auto repair shop!!
I can’t say enough about Ted the mechanic who works on my car or Stephanie the service writer! They are both excellent and go above and beyond to make sure my car is properly serviced and keep me I formed of the situation. Won’t take my car anywhere else. (Just wished they worked on Chevys too!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Barb, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Ted and Stephanie go above and beyond to make sure your car is "properly serviced" and keep you well informed. Thank you for servicing with us, and we are here for you anytime! We look forward to seeing you again in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
The other Oscar...Rosales.
Oscar took extra efforts to have my car ready ASAP on a busy Monday morning. My other car will be serviced next week. I have been using Tittle-Click to service my Fords for at least 4 Leases. Let’s keep it rolling.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello J. Rossi, Thank you for sharing your recent 5 star experience with Oscar here with us at Tuttle-Click Ford Lincoln. We are pleased to hear that Oscar got your Ford serviced quickly on a busy Monday morning. Thank you for being part of the family. We are here for you and all your Fords anytime you need! Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Repair analysis
Paul Parsons is an excellent Advisor. We come back to Tuttle Because of his service ; very personal 👍. We own Escape and Focus ... Ford Fans..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, Thank you for sharing your recent positive star rating with us here at Tuttle-Click Ford Lincoln. We are happy to hear that Paul was excellent and personable. Thank you for servicing your Ford Escape and Focus with us. We are here for you anytime in the future! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Perfect car
Great and excellent car for me and to my family..thank you until next time again i recommend to my friend and to also to my family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Glenda, thank you for sharing your recent 5 star excellent experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your experience with us was great, and that you were taken such great care of. Thank you for the positive recommendation. We are here for you anytime you need! Sincerely, Shirley | shirley@tuttleclick.com
G Still
Great service. Fixed right. Staff always very nice and helpful. Good dealer to buy or lease your car. See fleet manager, John Rederdcheid. Great deals.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that John provided great service, deals and that he helped make your experience helpful and enjoyable. Thank you for choosing us, and we are here for you anytime in the future! Sincerely, Shirley | shirley@tuttleclick.com
Lexi was quick to get my car checked in, she was...
Lexi was quick to get my car checked in, she was courteous & professional! The service was done quickly and they had me on my way. The porters were quick and polite as well and even washed my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Lexi was courteous and professional, even getting your car washed! Thank you for servicing with us here. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Was able to get my car serviced with no appointment. Had...
Was able to get my car serviced with no appointment. Had a few minor issues but Craig was able to Solve all problems quickly. Have always had excellent service for my Lincoln.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that you enjoyed getting your vehicle service without appointment. We are glad that Craig was able to solve all the minor issues, and provided excellent service. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Paul has always been great to work with we have our...
Paul has always been great to work with we have our personal and business fleet serviced here for 10 years and also the diesel service has been great with John and Bella also the parts and cashier are nice too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jay, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Paul has been great to work with, and that John and Bella have been great dealing with the "diesel service". Thank you for continuing to choose us for 10 years now. We are honored. We are here for you always. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com