Reviews
Beyond disappointed in this service department.
The problem with our 2002 Mustang GT convertible remains unresolved and a mystery to this dealer!!! Our Mustang has been meticulously maintained since we purchased it new. So far we have paid more than $700 to Tuttle-Click Irvine for the repair of a computer glitch that prevents the engine from communicating properly with smog check computers. This problem remains unresolved, weeks later!!! How is this even possible? An authorized dealership can’t fix the problem??? Guess we will have no choice but to contact Ford Motor Company in Dearborn, Michigan. Surely someone there can help us solve this problem, right?!?!
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ed, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that an issue with your 2002 Mustang GT has some issue that are still unresolved. Our management team has seen your review, and we would like to speak with you further about your experience. Could you please send us an email directly so that we can get in touch with you? We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service | support@tuttleclick.com
Best Car Buying Experience
This was truly the easiest and most efficient car buying experience I have ever had! Not only does my family absolutely love our new Expedition, but everyone went above and beyond to get us our perfect new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your experience was the easiest, most efficient experience that you have ever had. Congratulations on your new Expedition! Thank you for choosing to be part of the Tuttle-Click family, and we are here for you anytime you need. Enjoy every new mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Owner
Service and customer service was excellent Cas was taken timely and returned on time a cleaned. Had question and was given answers with help from a service representative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that your experience was timely and informative. Thank you for choosing to do business with us here, and we hope that you enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Nice people and easy to work with!!
Have been in for maintenance and to the body shop. In both cases people and services were excellent . Will be coming to turtle click for all service moving forward.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dave, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that we will be seeing you again in the future. Thank you for making us your trusted dealership of choice. We hope that you enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Excellent choice!
I was nervous about purchasing an American made car since I had driven Audis over the last 17 years. The dealership experience at Tuttle Click Irvine was awesome and I love my new Nautilus! I am very happy I made the change from Audi to Lincoln. The ride is more comfortable and the technology so user friendly. This was definitely a good choice!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Barbara, Thank you for sharing your recent 5 star purchasing experience with us here at Tuttle-Click Ford Lincoln, We are thrilled to hear that you love your new American made car, and that your experience driving it is more comfortable and user friendly. Congratulations on your new Lincoln Nautilus! Thank you for being part of the Tuttle-Click family, and we are here for you for all things Lincoln! Enjoy every new mile ahead Barbara! Tuttle-Click Customer Service | support@tuttleclick.com
Thank you Tuttle Click Ford
Great customer service! Tuttle Click Ford took the time to go through the vehicle, got me done in an hour, and followed up with me 2 days later!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Morgan, thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that your service repairs were quick and quality. Thank you for choosing to service with us, and we are here for you anytime in the future. Enjoy the road ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Service my car ford irvine auto center
Brought my car in for normal maintanence. Posted opening 7.30am. Arrived before 7.00am. It finally took first customer at after 8.00am. No one came out to announce any delays in advance! Employees in office at 7.00am. This is poor customer service and communication. Service adviser unfriendly when finally seen. Date of service july 11, 2020.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dan, We are sorry to hear about your recent service experience with us here at Tuttle-Click Ford Lincoln. We are so sorry that you felt you waited extra long to be taken care of for service work. If you don't mind directly sending our customer service management team an email about your experience with us, we would like to do all that we can to turn your experience around for the better, and to make sure this doesn't happen again in the future. We sincerely look forward to hearing from you Dan! Tuttle-Click Customer Service | support@tuttleclick.com
Service for my Ford Fusion.
I had a great experience as Renato helped me with my car getting serviced. He was so helpful and professional. I definitely would recommend many people to this ford dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jordan, Thank you for sharing your recent 5 star experience with Renato here with us at Tuttle-Click Ford Lincoln. We are glad to hear that your service experience was helpful and professional, while our staff provided quality service on your Ford. Thank you choosing to do business with us, and we are here for all your service needs in the future. Enjoy the road ahead Jordan! Tuttle-Click Customer Service | support@tuttleclick.com
MV Explorer
As always, I am very happy with the service I received at Tuttle Click Ford! Rod had my car checked in and had a Lyft ordered for me to get to work within 5 minutes of my arrival and I got to work with time to spare. The service department is always clean and the staff is friendly. I look forward to getting my car serviced because the process is as easy as anyone could hope for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello MV, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Rod made your service experience friendly, easy and simple. Thank you for making us your trusted dealership of choice. We hope that you enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Air Bag recall repair.
Awesome customer service! I took my 2008 Ford Fusion and had it inspected inside and outside and the airbag repair was done in time as promised. I also took my wife’s 2012 Ford Explorer in to have the electric steering fixed, which included update to the software and several recall repairs I was not even aware of. Fantastic facilities and staff. Turtle-Click Ford in Irvine, CA rocks!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dave, thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that both your Fusion and your wife's Explorer were repaired, and that you felt you received quality service. We greatly appreciate you choosing us to service your vehicle. We are here for you anytime in the future. Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com