Reviews
Great service after the sale
I’ve had wonderful service from Tutter Click Ford. This is my first experience with this dealership and so far I’m very impressed with the services they provide. Very professional and timely. It’s nice to know that I can rely on them for all of my vehicles needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your first experience was enjoyable! Thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Service
They were professional and kind. They made sure to make you feel like a person. Paul is an excellent employee. For a service coordinator he had timely responses and took time to show his concern. It was very refreshing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Paul provided you with an excellent customer service experience! Our goal is to always give timely updates on the status of your vehicle and make sure you we express genuine customer service as well. Thanks for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Fast service
Went in for an oil change without an appointment and got service right away. They even washed the car. Service Tech, Oscar was super nice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Oscar and the rest of our team were able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Oil Service and Top Off DEF
Very pleased with the friendliness and care provided to me by Craig Whitacre and the service done on my truck by the mechanics. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our service team was able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Excellent
Fast and friendly service.good pricing. Convient hours.the cafe is a nice touch. Good food. The showroom area clean and neat.receptionist friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our team was able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Good customer service, poor repair service....
Dealer handles Auto Club collision claims. Took F250 truck in for slight bumper damage (bumper replacement). Customer Service (Dave Reuter) was beyond excellent. Very cordial, thorough, good follow up. Great first impression at dealership. When truck was brought up for pickup at completion of repair, my initial inspection revealed a part was missing from the bumper assembly (bumper hitch plug). Dave combed the paint shop and repair area came up empty handed. Technician remembered leaving the plug in the truck but not sure where. Searched truck and there it was, in the backseat area. Problem solved. Drove home and upon further inspection noticed that the bumper wiring harness was coiled up inside the spare tire and had not been re-connected at time of repair. It was after business hours so rather than inconvenience myself for a simple reconnection, I re-installed myself. The next day, after standing a distance behind my truck, I noticed that the bumper alignment was off 1/2". Very noticeable taper visually as it is supposed to follow the straight contour of the bottom of the tailgate. At this point, major disappointment in the overall quality of the service work kicked in. If they can't get a simple bumper installation correctly one could only imagine what sort of work they would do on a more complicated repair. Once again, rather than go through the process of driving back to the dealer, getting into their queue, possibly renegotiating another rental car through insurance agent, etc.. I decided to fix it myself (I'm not a mechanic but a simple straight forward alignment adjustment) and post a review forewarning others about the quality of that particular service center.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our team is pleased to hear that Dave's customer service was beyond excellent! Our goal is to always complete the job thoroughly and have our customers driving down the road with confidence in their vehicle. We thank you for sharing this feedback with us, as we are always looking to improve on our customer service! Our team is happy to discuss your situation in more detail, please reach out to us for further discussion. Sincerely, Shirley | shirley@tuttleclick.com
Incomplete Work
Never seem to finish the job in the service bay. Air filter not changed, washer fluid not topped off (dashboard warning light was on), bugs not vacuumed off parcel shelf when detailed. There's always something left undone. It seems the techs in the service area are cutting corners and nobody double checks. I have no idea what other stuff went undone as you can't watch your car being serviced. Did they ever bother to change the oil or filter. I mark the tires to make sure they are rotated. Probably not going back.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to always complete the job thoroughly and have our customers driving down the road with confidence in their vehicle. We thank you for sharing this feedback with us, as we are always looking to improve on our customer service! Our team is happy to discuss your situation in more detail, please reach out to us for further discussion. Sincerely, Shirley | shirley@tuttleclick.com
Excellent Service
Service writer Paul P. was very helpful and professional through out the whole process. Dealership very clean, friendly and organized. Great knowledgeable parts department too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joey, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Paul and our parts department were able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Outstanding!! Super fast service
I always receive outstanding service from Tuttle Click Ford Irvine. When you have people like Paul Parsons who go above and beyond to help you and our truly genuine. Your staff come to work happy and love helping people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Paul and the rest of our team were able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Overall great experience!
Great Customer service!! Everyone was very kind and respectful to me and my family. Got a great deal! I would recommend Tuttle Click Ford to any of my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Michael, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our team was able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com