Reviews
Stephanie is the best!
Stephanie Florentino is not only an incredible customer service rep, but also a wonderful person. She really cares and takes excellent care of the customer. I highly recommend her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kathleen, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear about your experience with Stephanie at our store. Our goal is for our staff to build lasting relationships with our customers, as we want you to feel welcome every time you come to our store. Thank you for sharing your kind words about Stephanie and for being apart of the Tuttle-Click family! We look forward to seeing you again in the future, for all things Ford Lincoln. Sincerely, Shirley | shirley@tuttleclick.com
Excellent Service
Tuttleclick is a great place with great service. I have leased three vehicles here and intend to get my fourth this year. Jim Follmer and Stephanie are first rate!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing you recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We can not thank you enough for your continued support and loyalty to our dealership and brand for the past years! We can't wait to have you back in our dealership again, to get you into a new ride. Thank you for being apart of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Courteous
Good customer service and neat facility. However I was told I may have to rent a car out of pocket if a Warranty repair was not repaired in time unless I had extended warranty. This is not something a customer should have to pay for if it’s for a reason beyond the control of the customer and still under warranty. Other than that it was a pleasant experience
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear about your recent experience with Jerry in our service department. If you would like to further discuss your car rental, please send us an email! Thank you for sharing your experience with us and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Service
Stephanie Florentino was excellent with customer service and her knowledge of the extended warranty work on my 2016 explorer sport. And the recall of the exhaust system repairs Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Stephanie was able to provide all of the answers to your questions and get the service done on your 2016 Explorer. We thank you for making Tuttle-Click Ford Lincoln your trusted dealership of choice. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Loose Bolts
A 2014 Ford Fusion SE, with 28, 325 miles. Yes, 28,325.... After THREE (3) windshields, TWO (2) Recalls, Motor Mounts, and NOW, the AC blows warm air; good thing I purchased that $2,370 Extended Warranty!!!!!! So, 8 hours later, and a $149 diagnostic charge, it's A LOOSE BOLT? SO, I pay a $100 deductible, IF the AC compressor is bad, OR, $149 for a LOOSE BOLT? I'm curious, how many BOLTS are on this car? Are there regularly scheduled BOLT inspections listed in the owners manual? Is there yet another recall pending for LOOSE BOLTS? Is there a warranty that covers... LOOSE BOLTS? The things that make you go, Hmmmmm... Mercedes, or Volvo?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are displeased to read your recent review with us here at Tuttle-Click Ford Lincoln. Our goal is to provide competitive services prices, with unbeatable quality control while inspecting your vehicle. We want every customer to leave our service center feeling confident in the price and the work that was done on your vehicle. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Service request
I took my car into service for the first time ever at this dealership. I must say Stephanie in service was a pro.....5?????thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brent, Thanks for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Stephanie in our service department was able to assist and accommodate all of your service needs. We appreciate you taking a first chance with our dealership and are pleased to have met all your expectations. We look forward to seeing you again anytime in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Service and sales
I have purchased/ leased 7 autos from this dealership in the past 10 years. The people are respectful and helpful. I recommend this dealership to my friends if they need a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joseph, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We would like to give you a sincere thank you for your loyalty to our store. Our greatest accomplishments are seeing our customers come back from the positive experiences in the past. We thank you for being apart of the Tuttle-Click family, we look forward to seeing you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
No product knowledge with lack of service
I have two ford products that I bought there and the service and knowledge of the vehicles are not that of a Lexus dealership as a comparison. The most recent I tried to make an appointment online when that didn’t work I called to find no one answered and it took me approximately 15 miinutes to make appointment. I came in with no one waiting for me. I spoke to someone about my hatch back problem and he said it would cost $140 to find out what it was without even going out to the car to clearly understand the problem. Left with the car to be ready in a few hours. I called in 6 hours and spoke to Ssrvice writer and she said the car wasn’t ready and I said I made an appointment and she said the appointment was when I was to bring the car in not when we are to start. I lost it with her and also for having lack of knowledge. Ps my problem was not resolved. Also this visit was typical of my past ones
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to provide you with timely updates while your car is in our hands, we want you to be well informed of the procedures taking place. We are treating your situation with great care, your review has been sent to our management for an internal discussion. Please send us an email for further discussion about your experience. Sincerely, Shirley | shirley@tuttleclick.com
Great service
Very pleased with work performed on car. Paul in the service department was very helpful and having the repairs completed in a timely manner. Would highly recommend service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are happy to hear that Paul was able to get you back on the road in a timely manner and ensure quality work was done on your car. We appreciate you taking the time to leave a rating and review based on your experience with us. We look forward to seeing you again in the future, for all things Ford Lincoln! Happy holidays — Sincerely, Shirley | shirley@tuttleclick.com
Always a Pleasure!
I have been dealing with this dealership for over three years. Specifically I have been dealing with Client Services Rep., Stephanie Florentino. The level of service Stephanie and her team provides is first class all the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent positive rating and review with us here at Tuttle-Click Ford Lincoln! We value our loyal customers tremendously, and would like to thank you for continuing to choose Tuttle-Click's Ford Lincoln as your trusted Ford Lincoln dealership! We are happy to hear that Stephanie was able to assist you with all of your service needs over the years. Thanks for taking the time to leave a rating and review based on your experience with us. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com