Reviews
Confidence
Had a repeating problem when we first purchased this MKZ used from another source but still under warranty. Service personnel persued the problem patiently until finally resolved. First Lincoln I have owned and am pleased with the service and attitude of all the people that I have interfaced with. All helps to establish confidence in the dealership service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our staff has been able to provide you with excellent service while visiting our dealership! Our goal is to thoroughly inspect your vehicle until we have found the issue, then have our highly trained technicians completely the work in a timely fashion. We thank you for making us your trusted dealership of choice and we look forward to seeing you with us again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
“Great Team of People”
Great group of people. Truly professional from start to finish. All the staff worked very hard to get the truck I wanted. So good, we bought 2!!!! Ty again!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our team was able to get you into the trucks you were looking for! Our team would like to congratulate you on your two truck purchases and welcome you into the Tuttle-Click family. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Love the dealership even though my car seems to be a lemon
Everyone I have dealt with at Turtle Click has been fantastic: friendly, helpful, knowledgeable....the only issue that I have is that I have had my 2017 Escape for less than 2 years and I have had more problems with it than I had with my 2005 Escape with 140,000 miles on it! I have had to take the car in several times since I purchased it, which seems very strange to me since it’s a NEW car!!!! I honestly feel like I was sold a lemon!! It is frustrating and while I am giving the dealership, as a whole, 5 stars, I am quite annoyed when I have to take the car in!!! Also, I have thought that I was sold the car because someone knew it was a problem!! I understand that there will be some issues here and there but really, this seems excessive!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that our staff has been able to provide you with all of the information you need when visiting our store. Our team would like to thank you for your continued loyalty and support to our brand! If you have any questions about the performance of your vehicle, please contact us for further discussion. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Great service with Paul!
Paul always is friendly & helpful when I bring my car in. It’s so nice to have a person to help me! He’s an asset to your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Shirley, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Paul was able help you from beginning to end and did so while providing a friendly atmosphere. Our goal is to make the process of servicing your vehicle easy and hassle free! We thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford Lincoln. Sincerely, Shirley | shirley@tuttleclick.com
John Rufino fleet manager just gets it done ✅
So happy with this dealership I have a 2004 f250 diesel 6.0 the fleet manager John Rufino got me in right away and diagnosed the problem they took care of business took time to inform me that Ford had a program improving the Original equipment parts for the 6.0 Diesel engines I was very impressed with that! My truck is running extremely well and I couldn’t be happier thanks a bunch to Johns team at Tuttle-Click Ford Irvine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Deigo, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that John was able to inform you on everything you needed to know in order to have your F-250 running back in excellent condition! Our goal is to send you back on the road with peace of mind and also having your truck feeling better than when it came in. We thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future,for all things Ford Lincoln. Sincerely, Shirley | shirley@tuttleclick.com
Recall
I was told that there are no available parts. I was not provided when the parts will arrive. I had to ask for recommendations. I was advised to try calling in two weeks to find out .
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to help you in the best way we can and assist you with finding the parts necessary. We would certain like to help better assist you! Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Incompetent
For the 2nd time in a month I had my Mustang back at this location......they had my vehicle for another two weeks and after picking to up again this morning the work hadn’t been done and is still exactly the same as the day it first went in a month ago when they had it for a week. They don’t call you to let you know what’s going on and I was chasing them always and having to make contact with them to get any answers. I spoke with Paul in the service department who was useless and dishonest, Dan who apparently is a manager in the service department who was also dishonest and never gave a straight answer and then finally the manager Patrick who promised to handle the issues for me and not once in 4 days did he contact me and was also dishonest and unprofessional. I’m now in a situation that I have a car that is still as bad as the day it went in and now am in a situation where the only way to handle this is to seek legal advice on how to get this sorted out. Stay away......I beg you to take your money elsewhere and do NOT buy of take your car to this dealership for anything!!!!! You will regret it and don’t put yourself in a position to get screwed around by these guys. The place should shut its doors and not be allowed to operate under these type of circumstances offering such poor service and being more dishonest than anyone I’ve dealt with in business before!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to always provide honest information and make sure that our customers are up to date on the progress being made on their vehicle. We understand that having your vehicle in someone else's hands can leave you with questions, but here at Tuttle-Click we pride ourselves on being completely transparent about every process along the way. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Very friendly and helpful.
I love and I am enjoying driving my Ford Fiesta 2013 since purchasing early this year (2018) and have been very happy with the service received at Tuttle-Click.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that you have been enjoying your 2013 Ford Fiesta that you purchased from us earlier this year! We thank you for taking the time to share an update on how much you are enjoying your car. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Brett in Service is Great!
Finally! A service representative who knows and delivers quality customer service. I hope Ford can keep him. Brett understood what my car needed and quoted he could get me in and out right away, then did. Same thing when I had to return the following week for a recall on our other Ford car. He has professional follow up skills that make you feel you and your car business are important to them. I put him in the same league as Brandon Jacobson in sales - QUALITY SERVICE. BTW, this site you have me filling in this information on is not updated in the personnel section.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Judy, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Brett was able to meet the timeliness he had promised in the beginning! Our goal is to stay true to our word and deliver when promised. We thank you for your continued support and loyalty to our brand! We are happy to have you as a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com
Very convenience, polite & excellent services
I love this dealership, services is excellent and Jack the service writer is very helpful. I live in Newport Coast and is very convenience for my 2 Lincoln to do the service and repair at this store.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paul, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Jack was able to be of help during your most recent service experience! We thank you for being a part of our Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com