Reviews
Not a happy experience with a lease buyout
After a good experience leasing this car years ago, when we returned for the lease buyout encountered difficulty. Numerous calls to set a lease buyout appointment went unreturned. finally, our appointment day arrived, we called to confirm, the lease buyout agent was unavailable, because the Dealer's owner's daughter needed assistance we were rescheduled without notice to the following day. We were then asked if we wanted a new lease with no money down for the same payment when we said we'd be interested only hours later to find out it was on one car at Double the monthly payment what a waste of time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to only provide honest and relevant information for you, because we certainly do not want to waste your time. We are here to take the hassle away from getting out of your lease and help you get into a car that makes sense for your situation. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
It took loooooong time
I left my car on Friday early morning.It’s around 7:30am. I didn’t get a phone call from them on the day. Then, I went there on Saturday around 11:00am. But still my car wasn’t ready. A cashier guy said “Come back around 3:00pm.” So I went back around 4:00pm. Still they didn’t fix my car. I told them that how long I was waiting for my car. Finally, the tech boss checked my car. I waited another 30minutes. Finally I got my car fixed. When I got my key, the tech guy said “just changed the battery.” I have no idea why they took so much time for just changing the battery. Eventually, I waited for my car for 2 days. In the mean time, no one contacted me. I mean no one told me why it took so much time. I can’t beleive and won’t come back again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are displeased to read about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to always make sure that our customers are kept up to date while we have their vehicle in for service. We also strive for there to be a quick turn around time, so you are able to get back to your regular schedule. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Incompetent
Took my Mustang in for a routine issue and what should’ve been a quick fix and they end up having my car for 5 days!!!! The service guy went on vacation and didn’t give my details to anyone else!!! I called numerous times and kept on hold and hung up on.......finally I get the Service Manager who gets the job completed on the 5th day only to get my car back and the issue which they say took all this time to repair is still as bad as the day they received it. Worst service and most incompetent people I’ve ever dealt with in the industry!!!! Stay away from this place and go elsewhere.......best decision you will make 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, We are displeased to hear about your recent experience with us here at Tuttle-Click Ford Lincoln. Our goal is to always keep you up to date on the status of your vehicle, as we are understand that it is difficult to be away with out your vehicle. We would like to hear about your experience in greater detail. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Airbag console light was on
I went to the dealer service for two reasons. One was to find out why my airbag light was on, in the instrument panel. Second, was to find out when I was going to get the replacement of the recalled Takata airbags. I had received a recall notice back in July 2016 and still no new airbags for my 2007 Ford Fusion. I was told by the Tuttle service rep, maybe by June of this year, I would get the notice to come in and get the replacement airbags. In the mean time I find out that the airbag sensors, located in the two front seats were not working and needed to be replaced for $1400. I told the service rep that was too much money and I would think about it. He tried to talk me into having it done, because the seats were already disassembled and it would only take a few minutes to install the new sensors. Once again I said no. After I went home I realized it would have been worst I had said yes, because the recalled Takata airbags would be able to inflate, if I got into an accident. I could be killed by the shrap metal coming out from the airbag! That means if I had done what the service rep wanted me to do, I could end up dead! Who had the better choice? I think I did. If the airbags were already replaced at this time, then it would be wish to replace the airbag sensors. Who at the dealership is looking out for my well being? In the past I survived 4 auto accident with cars that did not have airbags. This was before cars had installed airbags. In fact one of the accidents I survived, was without using seat belts, because it was not required by law. Right now I believe I'm safer driving my car, knowing the airbags will not deploy, if I am involved in an auto accident. Does that make sense?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 4 star experience with us here at Tuttle-Click Ford Lincoln. Our goal is to always provide you with the information showing how we can make your vehicle safer in case of an accident. We only ever want what is best for you and your passengers as well. If you decide to have the service done, we will be here for you! Thanks for being a apart of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln. Sincerely, Shirley | shirley@tuttleclick.com
Good experience buying a car
Jose and James were great Jose did a good job of following up. Not too aggressive but made sure to stay in touch. James was straightforward in finance and made that process easy to go through
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that James and Jose we're able provide excellent communication and made the process of finding the right car enjoyable. Thank you for making Tuttle-Click Ford Lincoln your trusted dealership of choice. We look forward to seeing you again in the future, for all things Ford Lincoln. Sincerely, Shirley | shirley@tuttleclick.com
Outstanding Service
Kind, honest and responsive for both. I refuse to go anywhere else because of Stephanie and Dan. They are unquestionably the best two in service I have ever dealt with...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that both Dan and Stephanie have been able to provide unbeatable customer service! Our goal is to create a family, friendly environment for our customers, as well as provide the best quality service you can find. Thank you for making Tuttle-Click Ford Lincoln your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
fantastic
Mechelle w. is a fantastic sales woman/internet sales manager. I would only buy a car from her and love dealing with her. She is fair and honest and the only person i would contact to buy/lease a Ford from.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear about your time spent with Michelle while getting into your new ride! Our goal is to listen to your needs and provide the best customer service during the car buying process. We are here to help get you the best deal possible and get you into the car that fits all of your requirements. We thank you for being a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Service review
I’ve been buying from ford irvine since 2010 when I got my first car and 2017 my second. The service is really good and fix the car and have never offered me service I didn’t need and has awesome customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that our team has consistently been able to help you through all of your automotive needs over the past years! From everyone on our team, we would like to thank you for your continued loyalty to our dealership. We look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Airbag Recall
Brent was great! Took my car in, had the recall taken care of quickly along with a complimentary car wash. Appreciate his courtesy & friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Brian was able make your experience enjoyable and the rest of our staff made your car look better than when it came in! Our goal is to create a friendly environment for our customers, so when they have any automotive needs, they have a dealership that they can always rely on. Thanks for being a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com
Excellent service
I came in for service and to prepare my vehicle for a cross country trip, Craig Whitacre was great. He had my vehicle checked, services up to date, and replaced my tires. My services were done quickly and Craig handled all of my concerns and was very professional and a pleasure to work with. I was pleasantly surprised with the great price he gave me for my tires. I would recommend Tuttle Click to friends and family based on the quality of service I received. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Suzanne, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Craig was able to help you get your vehicle serviced before your cross country trip! Our goal is to bring you the best customer service, along with the best quality of work done on your vehicle. We thank you for being apart of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford Lincoln! Sincerely, Shirley | shirley@tuttleclick.com