Reviews
Very good at working for the customer.
Paul was very good at getting things done and keeping me informed with the progress on the service on my truck. He worked well for customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking time to write us this positive feedback, Michael. We are happy to hear that Paul made sure you were well taken care of during your service visit. We look forward to the next time you're in! Sincerely, Shirley
Tuttle Click, Irvine Ca
The whole experience of trading in my Flex and leasing my new Explorer was so easy and fast. Tim the leasing/sales person was just the best, he took the time to answer all my questions. I would refer all my friends to Tuttle Click
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are beyond pleased to hear about your positive experience with us, Carole. We are happy that Tim took great care of you during your car buying session and glad you drove off in your new Explorer! Providing excellent service and sales team for our customers is among our top priorities. We can't wait to see you next and feel free to find us on Facebook for dealership updates before then! Sincerely, Shirley
Great service
Had oil change, etc. on my 2013 Escape. Had a reservation and everything was on time, took one hour as I was told and no extra costs. Paul Parsons of Tuttle-Click Ford was my contact and was very knowledgable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mikell, we are happy to see your positive review you took time to write us. We are happy to hear that Paul took great care of your during your service visit. Providing excellent service is very important to us. Find us on Facebook for updates at the dealership before your next visit! We can't wait to see you then. Sincerely, Shirley
Service dept
speed and the service adviser showing what needed to be done and letting me watch him do it.Also the oil change special was what got me into your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking time to write us this positive review, Deloy! We are also happy to hear that our service team took great care of you during your oil change visit. Providing a quality experience and excellent customer service is among our top priorities. We can't wait to see you next time and please feel free to find us on Facebook for dealership updates before then! Sincerely, Shirley
Super service and knowledgeable service rep.
The service rep. was awesome. He vaccumed the inside of my car for me...that is above and beyond what I expected. The shuttle drivers were very polite and kind also. Couldn't ask for better service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, we are pleased to see this positive review you took time to write for us. We are also happy that our service team went above and beyond for you during your visit. It's very important to us that we give our customers a quality experience and great service! We look forward to seeing you next time and please connect with us on Facebook for updates at the dealership before then! Sincerely, Shirley
Tuttle Click Ford Quick Service Outstanding!
Every TC Ford team member I spoke with while my car was being serviced was very helpful and great to talk with. Had the service done sooner than promised. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking time to write us a review, John! We are also happy to hear that our service team took great care of you during your visit. Creating a quality experience and wonderful customer service is very important to us. We are looking forward to having you in next and please feel free to connect with us on Facebook for dealership updates before then! Sincerely, Shirley
Ford a Good Service Company
A+ service rep. Robert's friendliness and helpfulness made me feel quite safe to bring my beautiful Explorer in for service. I was accommodated well with a rental vehicle and my service was completed in no time at all. My car was even washed for me. Thanks Robert and The Ford Motor Company, Gayle Ross
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking time to write us this positive review, Gayle. We are happy to hear that Robert helped you out during your service visit. Creating a great staff and a quality customer experience is among our top priorities. We cannot wait to see you during your next visit. Until then, find us on Facebook for updates at the dealership. Sincerely, Shirley
Tuttle-Click Ford is my Service Dept.
Everyone was very helpful and courteous. I waited for my service and I felt it was completed in a very timely manner. Thank you Janey and the service staff at Tuttle-Click Ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Long day and everyone stayed to take care of me.
I came in at closing, everyone stayed very late to do the deal. I knew what I wanted and they quickly put everything together. I appreciate their accommodating me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly Serivce
I really like how your adviser Janie took the time to show me around the waiting room. And she would come and let me know how my car was doing and how long till it was done. I had bad experience in the one in San Juan Capistano. And was not willing to go to dealerships any more but I will defiantly will be back to your dealership :) thanx
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase