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Commonwealth Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,419 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Commonwealth Volkswagen from DealerRater.

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awesome service , tremendous help with fianancing,

Did not get the vehicle I expected to purchase but with Chris Drew's help I think I got something better. Jaimie from fiance also went above and beyond .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Chris and Jaimie were able to meet your needs and even exceeded your expectations. At Commonwealth Motors, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Friendly, knowledgable staff.

The staff and managers are Commonwealth were great to work work. This is my second VW car purchase and couldn't be happier with the he process and selection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Heidi. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! We aim to turn every person that visits us into a repeat customer. Please come back and see us again in the future with anything else you might need. Take care! Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Great dealership!

My whole experience in getting me into my new ride at the price I could afford was perfect! You satisfied me beyond words... Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Great service visit

Service team was helpful and accurate in estimating the amount of time the service would take. I'll be bringing my other VW here for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Andrew. We are very happy to hear that our service team was so helpful during your recent visit with us. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. We look forward to seeing you back again in the future! Take care. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Great service

Fast and price. Did not try to sell extras. Fast service and low cost says it all for a customer. Why 20 words

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with fast service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Great Service

I enjoyed working with Joel Cartagena and John Murray. They both had a smile the whole time and were very professional. Joel, was not pushy, which I like it! He's very knowledgeable and work with me to get the right vehicle. I love my car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Christina and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joel and John was there to provide you with professional, knowledgeable, and pressure free service! Thank you again and congratulations on your new car. Be sure to like us on Facebook to catch great service specials! Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Easy peasy!

How quickly they got me a car and all the paperwork done!! Buying a car can be extremely stressful, but not with Hector Almonte!! He was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your fantastic review was quite a refreshing read! Congratulations on your new car. I am happy that Hector provided you with pressure-free and time efficient customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Commonwealth Motors. Before your next servicing appointment, please find us on Facebook. You'll be pleased to find the latest exclusive specials offered only to our likers and followers! Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Great customer service

Jane and Brian (financial dept) were both very knowledgeable and answered all of our questions. Their customer service was amazing, and they always asked if there was anything else they could do for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kenneth, I am very happy to hear that your overall experience with us has been efficient, knowledgeable, and pleasant. Jane and Brian takes customer service very seriously and I'm thrilled to know that you are satisfied with your services. I look forward to working with you again and hope that you'll find us on Facebook to locate outstanding specials from our service department. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Great Service, resonal price and clean facilities

Sales Agent Chris is really nice, patient and knowledgeable. The car was totally clean when we took it. The final go-through-car process was very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chunmei, thank you for your kind words and congratulations on your new car! We are very happy to hear that Chris made it a smooth and knowledgeable process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to like us on Facebook to get a hold of the latest deals. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

Positive Experience, Warranty Work

Warranty work completed in a timely manner. I waited in the "quiet room" - the quiet was much appreciated. Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000