AutoNation INFINITI Tustin

Friendly, helpful, and quick. However initially I was recommended a very expensive service when I really just needed some basic things done.

The service we have received at Infinity of Tustin for our Q60 exceeded our expectations. Gabriel Palmaro, the service advisor, was professional, friendly, knowledgeable, attentive, and overall an asset to the Infinity team. We appreciated his assistance and quick responses to questions, appointments, and work to be done. The service staff completed all repairs in a timely manner with our vehicle being returned clean and cared for. We appreciate Gabriel and his staff. Thank you! Ramon & Stacey

I was there to get my car service, the guys are great there, they told me everything up front and got me out of there and fix my car in a good timely manner. The service manager also follow up with me asking me if everything was good with my car and how was there service to me, I like that. I will go back there again to get my car service.

First class dealership. Great people, great people. Big shout out to Gabriel in service. Took care of me and kept informed along the way.definitely going back to him when I am due again for service!

I bought a vehicle "as is". The salesman opened the doors twice and didn't pass along that the keyless entry fob did not work. I later let the salesman know and he said he would talk to his manager. I never heard back.

I am reposting my review after being asked to remove it previously, as the dealership is now under new management and initially seemed willing to assist me. However, I’m leaving an updated review to ensure others are aware of my experience. Despite being told my vehicle was fixed and had undergone a 100-point inspection, the engine completely shut off while I was driving with my children on the freeway, putting us in a dangerous situation and nearly causing multiple accidents. They sold me a lemon. I’ve been going back and forth with the previous manager and couldn’t make any progress until I physically returned to the dealership because no one responds to phone calls or emails. If William or Lance sees this, I urge you to follow up on my email or return my calls as promised. Representatives have assured me multiple times that someone would get in touch, yet I’ve received no response. Update:Even the responses to all your reviews seem automated. I have tried contacting the manager for over a week and a half and I’ve left multiple messages With Nico and William. Have I heard anything yet? Not a single word.

Great service and all the staff are so helpful, really they don’t waste your time

Nathan was great , he listened to us , great service. Clean place , nice people , good experience

Beginning October 23, 2024 I tried for 10 days to purchase a vehicle from AutoNation Infinit Tustin, CA. The vehicle was listed on CarFax. The purchase was being made out of state and the vehicle would need to be shipped. I received a "pseudo" Purchase Agreement October 31, 2024, it was reviewed with Wendy (sales associate) and it was agreed several items would be removed/amended (smog fees, CA TIF, County Fee, etc.) When I received an updated Purchase Agreement dated November 1, 2024 from Edgar Jimenez, Sales Manager, the selling price increased from $45021 to $45119. The vehicle transportation fee increased $300 and the "Maverick" courier fees increased $100. I was also told it would take 3-4 weeks to receive the vehicle and I had to use their carrier after being told previously by my sales person I could use the carrier of my choice. In the updated Purchase Agreement I questioned Edgar why "Services" were being taxed at 6%, Edgar said he would adjust the Purchase Agreement and get the document back to me in a few minutes. Fast forward to the November 2, 2024, no updated Purchase Agreement. I reached out to several AutoNation dealerships to inquire about transportation. I was told AutoNation allows the buyer to choose their own carrier. I received a call from Wendy (sales), she said I needed to speak with Edgar. When I spoke with Edgar about the shipping. he stated the policy was unique to their dealership. I asked about the amended Purchase Agreement which was never sent, of course it fell on deaf ears. It did not make sense for me to purchase the vehicle and wait 3-4 weeks. Their transportation was open trailer >$1500, the carrier I found was a closed trailer $1600 and I would receive the car in 7-10 days. Needless to say I was extremely upset as we are trying to finalize the Purchase Agreement and things keep changing on their part, not cool at all. I told Edgar the deal was off. I called Wendy within 5 minutes after speaking with Edgar (he never ansers) to tell her I will move forward with the purchase. She instructed me to call Edgar. I called him within 23 minutes and sent several text messages to Edgar as usual he never once responded. I reached back out to Wendy and told her he wasn't responding, she told me to email him telling him I wanted to move forward with the deal, once again no response. Edgar Jimenez did not have the professionalism to return repeated calls, texts and emails throughout most of this process. However, Edgar Jimenez was very quick to respond once I sent the signed Purchase Agreement to my loan officer instructing her to move forward with the purchase. I honestly felt all along something wasn't right and there was another buyer in the background. November 1, 2024 @ 2:54 EST I sent a text message to Wendy "I thought I would have heard back from you by now. It's been 2 1/2 hours. It seems like there is another potential buyer and people are dragging their feet." I have phone records, texts and emails to back up everything I have stated. I have been in sales for over 25 years, never in my life have I ever encountered someone the likes of Edgar Jimenez. This is in no way a reflection on Wendy, she was very responsive and pleasant. In the few phone calls with Edgar, he seemed to be very annoyed by her. I am also filing a formal complaint with AutoNation Corporate. When they say buyer beware take notice of this place, especially the sales manager-Edgar.

AutoNation INFINITI is well staffed with knowledgeable personnel in all their departments. They were eager to meet my requests and answer all my questions. It was a pleasure to work with them.