AutoNation INFINITI Tustin

I had an exceptional experience buying a pre-owned car here... and no one is more surprised than me! It was the 3rd place I tried, and it was the charm. Let me give a special shout-out to Edgar, the salesperson who patiently listened to my needs, helped me compare among some cars I chose, and took me on a few test drives. You should definitely ask for Edgar if you come here. I watched several transactions over the last few days at car dealerships, and Edgar's manner and educational style is phenomenal. Professional, low-key personality, effective communicator. Pleasant all around. I bought pre-owned Toyota Rav4 Premium, and I know I got a better deal than CarMax or Toyota dealers where I had already shopped. I got the best offer to sell my Sienna as well, proven. Interestingly, I went to Infiniti with my husband - who is an infiniti guy - because he was buying a new car. I am a Toyota woman! He saw a car on the website on a Saturday night, emailed about it, got a call back from Edgar first thing on Sunday morning, and we went to see it. While we were there, I saw a Rav4 on the lot and started looking at it. My Sienna has 100k+ miles, but I wasn't settled on purchasing a new vehicle yet. Once I test drove the Rav4 (which was a SIMPLE process, thank goodness), I wanted to test-drive other cars in that price point. After that, Edgar lined the cars up next to each other and helped me compare the features. If you've ever tried to compare used cars, it's nearly impossible as they all have different packages and upgrades. Edgar is more of an "educator" than salesperson, and he is a very effective communicator. Answered all my questions, listened to all my concerns and guided me without any pressure at all. I got a fantastic loan rate, even better than the Credit Union, and a fair deal on the service package. I had good experiences at CarMax, so-so at Toyota, but a GREAT experience at this Infiniti with Edgar and the finance manager Nima. I highly recommend this dealership.

Always great service. They get the job done right the first time. Warranty word on none Infiniti hybrid does take a little longer but I suppose that’s to be expected.

Gabriel was polite and listened to my concerns. The service was done quickly and efficiently. I will return for future service when the time comes.

Very clean and inviting. Sarah and Chris were wonderful and very accommodating. They knew the Q60 like the back of their hands and answered all my questions. They helped me get the car set up before I left. I will get the car serviced with Tustin Infiniti for years to come.

Excellent jobs by sales. Strong team works to serve customers.

Rene and Daniel were wonderful! Super helpful, explained everything, answered every question and very knowledgeable!

I love this dealership, no matter what department I visit. I am always welcomed with EXCELLENT customer service!

I have a service plan on my Q60, so it was just a regular service visit. It’s always easy to make an appointment, it takes about 2 hours. I have no complaints. Thank you

It was fast and easy, I would come here again in the for service or buy a car

Had my Q50 in for Oil and Filter, and determine cause of a minor leak of coolant. Determined cause and resulting actions to mitigate and resolve and approved to complete, car was ready within 5 hours which was much quicker than I anticipated. Overall this is why I keep Infiniti ongoing, they do what they say, when they say, for the price the say and deliver on time