Reviews
Not happy
I have been texting the person that sold me the vehicle asking where I need to go to get my brakes looked at and no response. I again texted her asking for paperwork because the day I bought the car the printer was not working . I asked her before I bought the car if it came with manual and she said yes but after trying to operate radio I quickly found out I had no manual. Sadly to say my experience was not very good.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Rose, for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (877) 601-2489. We hope to hear from you.
Total satisfaction
I was totally satisfied with my experience at Tustin Infiniti . The staff were extremely helpful and friendly, and went out of their way to accommodate all my needs. Facility was very nice and quiet. No pushy salesman and no back and forth haggling. Just an honest and upfront fair pricing. Great experience! I will be a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the warm recommendation of the team here at AutoNation INFINITI Tustin. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Review - Automation Infiniti Tustin
First time I have been to Tustin Infiniti ... Customer service was awesome ... William assisted me on my service of my Q60 ... he explained everything thoroughly, definitely going back in 5000 miles ...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
amazing as always!
as usual best customer service, people are friendly and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help. Take care!
Great Experience
Check in process was quick, waiting time was short, and staff was professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deborah, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car after 9 years!
I was pleasantly surprised with the experience at this dealership. Teddy, my sales consultant, was helpful and courteous, without being overbearing. I was happy with the way I was shown respect and not pressured into buying something I didn't want. This is my 3rd Infiniti in 14 years and I am very happy with the brand and the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had such a positive experience with us, Tina! Again, we appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.
Tustin infinity
The process was really smooth and the sales people very helpful. I really appreciated the quality of the service from Infinty Tustin. I would highly recommend this location and the staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Car buying
Good service many selection of models big dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this feedback! We are happy to hear that you had a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Great Service
It was fast and convenient! Frank kept me informed of cost and service was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear Frank was able to provide you with a positive experience. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Gabriel
Working with Gabriel was The Best experience here.... He is very pleasant, kept me informed and provided Exeptional Customer Service. Hope he's rewarded and well taken care of as he is an asset to your establishment!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words! We are happy that Gabriel could provide top notch quality service to you! Feel free to stop by if you ever need any more help.