Reviews
Write a reviewGreat customer service. Consistently trustworthy.
Excellent customer service. I've been purchasing cars and having them serviced at this dealership since 1987. I trust them to do a good job at a fair price and I'm never disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judi, thank you for your kind words about your experiences here at DCH Honda of Oxnard. We appreciate your consistent loyalty to our dealership and look forward to seeing you next time!
Incredible experience
I was in the room looking at the deal on paper and there was $3200 worth of add-ons that I did not authorize! They were going to just wait to see if I noticed! I had them removed from the deal and while they were doing it, I looked at the car one more time and found a large dent on top of the SUV and the sales manager said he would not fix it. "take it or leave it" he said. I left...no deal. THEN, two days later I get a call to come back because they want fix the deal and make it work. I bring my wife, she likes the car and says OK. We get out of the SUV to have the sales manager standing there and tell us he sold the car while we were out driving it. That means that he had a buyer doing paper work before we even got there to drive the car! The salesman knew it and didn't tell us. We wasted our afternoon on these people. My wife already hates car dealers, now she will never go to one again. Thanks DCH. Thanks for the rude, unprofessional services. Now I will tell all 7,000 of my patients who live in Ventura county about this experience.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, Dave, Thank you for taking the time to leave your feedback; although, difficult for us to hear. At DCH Honda of Oxnard we pride ourselves on a transparent sales process and it is unfortunate that we fell short of your expectations, as well as our own. Please reach out as we'd like to learn more about your experience. Looking forward to hearing from you. Colleen Fairman, BDC Manager
The Ads Are Accurate - The Dealers Are Helpful
I am not a Honda person, so I never expected to buy a car from a Honda dealership. I saw a Mustang sitting on the lot though, and I went in to check it out. My experience from start to finish was excellent. They knew I came in for a specific car, and didn't try to change my mind. The negotiation process was pleasant, though mostly unnecessary. I got a really good price on the car and am very happy with the buying process. Should I ever need a Honda, I will definitely give DCH the first opportunity. For now, I am quite happy with my "new" Mustang!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5 star review. We are glad that our staff at DCH Honda of Oxnard was understanding when it came to your wish to stick to a specific car and that your shopping process was smooth. Thank you for your business and we hope you enjoy the Mustang!
Service department
Great service department. Always get good service from Martin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 star review, Chuck. We are happy that you find our service department satisfactory and we hope to see you again!
Honda Odyssey purchase
We visited several Honda and non-Honda dealers to decide which mini-van to purchase to replace our older Honda Odyssey. We were disappointed with a general lack of knowledge from most sales people on the van's features. Jeff Hall, the product specialist at DCH Honda, was by far the most knowledgeable person we talked to and showed us all the features of the Honda Odyssey. We already thought the Odyssey was the best and he validated that. The buying process was pretty straightforward, not confrontational or high pressure. When we picked up the van after purchase (they had to find the right color for us from another dealer), DCH noticed a small paint chip on the van and brought it to our attention. It's scheduled to be repaired, I'll update this if there are any issues with the repair process. Jeff went over the van with us prior to delivery with a fine tooth comb (he's picky and we are picky too). Overall, I was very happy and would come back to DCH for my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased that Jeff was able to find exactly the van that you wanted. We appreciate your feedback about your shopping experience and we hope you enjoy your Odyssey.
First time buyer experience
I had a great first time buyer experience. TJ was really patient with me and helped me the most that he could. He was very understanding and helpful and made sure he was able to give me the best deal. I fell in love with the 2013 Honda Civic and he made it possible for me to get my first car. I would recommend TJ to anyone who goes to DCH Honda of Oxnard. Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing DCH Honda of Oxnard for your first car buying experience. We are glad TJ was able to make you feel comfortable in your purchase. We appreciate your feedback and we hope you enjoy your new Civic!
Purchase of my new car! 2013 Honda Fit
I had the best experience at DCH Honda of Oxnard. I fell in love with the 2013 Honda Fit. Every person in the dealership was courteous, knowledgeable, helpful, and friendly, from the receptionist to the sales manager, to the repair manager. I was extremely impressed with my salesman, Brandon, and the financial specialist, Ms. Moon! Thanks so much DCH Honda! You are the best!!! I highly recommend your dealership, as well as each of your employees!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind review, Lynn! We are so glad you enjoyed working with our staff at DCH Honda of Oxnard. We hope you'll be back for any service needs you may have. Thank you again!
Love DCH Oxnard
We have purchased 4 Hondas from DCH they have treated us very well and the service department is exceptional. Would highly recommend DCH for purchasing and service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our highest compliment is knowing that we've made our customer happy. Thank you for your review and recommendation. We appreciate your loyalty and the opportunity to have served you with 4 Hondas!! We look forward to seeing you next time Cathy C.
Quality Service, Courteous Staff
Great job! Thank you for taking time to explain why some of the repairs/maintenance on my older Honda Pilot were needed. I trust that you will help me keep this car running for many years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback and for taking the time to write this review. We're glad you enjoyed your Service experience with us and look forward to serving you in the future!
Great Experience
My car buying experience at DCH Honda of Oxnard was great. Javier and Max did an amazing job of putting me in the car I wanted for the money I was able to pay. There was never any pressure or trying to give me anything I didn't want like other dealerships do. In my opinion they went above and beyond what is expected of them. Thanx alot guys. Love the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review and for your business. At DCH, we're all about uniting our customers with the vehicle that's right for them, and we are thrilled to know that Javier and Max provided you with a smooth, enjoyable transaction. Happy to hear you love your new car! We look forward to being of service to you in the future. :)