Reviews
Great service
My representative Lisa Woods has great communication, she kept me up to date on all activity involving my vehicle and assured me of all work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gloria, we are truly grateful for this awesome review! We are thrilled that Lisa was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Kenny Powers, General Manager
Service was ok but not good
I was please with the service that was doing on my truck but thay did keep it longer then i expecter to but i did has to take it back to fix my truck over.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Kenny Powers, General Manager, 301.423.4000
Good Customer Service
Jason in Service, is the best. I brought two brand new vechicles with Ourisman and both time he took care of me. He will be my point of contact when I go there. His service was professional and attentive to my need and time. Note: Everyone had a smile and ask if I need help when I was there. I really appreciate Good Customer Service!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review, Brock. I am happy to hear that Jason was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Kenny Powers, General Manager
Marlow Heights Ourisman Chevrolet
My advisor/agent was Ms. Carolyn. I had arrived at the wrong appointment time and suggested that I could come back after making another appointment because I live just around the corner. Ms. Carolyn opted to fit me in the busy schedule to do the work on my vehicle recall because I was already there. She was very nice and seemed to know her job well. I was not there long and the recall issue on my car was repaired. I had a very pleasant experience with Ourisman Chevrolet in Marlow Heights. Kindest regards, Proud Owner of a 2005 Chevy Impala :-)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Velina, thank you for the awesome feedback! You're right, Ms. Carolyn is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. We thank you again and we hope to see you soon. Take care! Kenny Powers, General Manager
Satisfied!
The employees of Ourisman ensured that I was completely satisfied with my car purchasing were professional and made my experience satisfying. --Posted as a service per authority of business, review written by customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patrick, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Ourisman Chevrolet Marlow Heights! If there is anything else we can do for you just give us a call! Kenny Powers, General Manager
oil change service
Yesterday I took my car and I was totally disappointed because I left my small wallet in the car and my money was missing. I tried to call to the service manager and she didnt return my call. I really wasnt expecting anyone stealing from my the car that was being serviced.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Please accept my sincerest apologies for what took place during your recent visit, Christina. This is not how we do business at Ourisman Chevrolet Marlow Heights and the service that you received was unacceptable. If you could please contact me directly, I would like to discuss what occurred so that we may reach a satisfactory solution. Kenny Powers, General Manager, 301.423.4000
Great Service
Roland Anthony is a great service advisor. He takes care of the car and makes coming to Ourisman Chevrolet such a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you for the awesome feedback! Roland is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again! Kenny Powers, General Manager
Great Service
I was very impressed with the dealership. They was very helpful, friendly, patient, and nice. The deals that was offered to me was wonderful. I was trying to trade my car in for months. I was even told by one dealership to have someone to steal my car. My salesperson was so helpful with trying to find the right fit and loan for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Ourisman Chevrolet Marlow Heights. We look forward to assisting you with your future sales and service needs. Take care! Kenny Powers, General Manager
Excellent Service and Deals
I ante said especial thank uto Theresa Lewis, David and all the Matt and the very nice Lady on the front office Matt I don't remember she is name, excellent service and pacience, I recomend all my friend go to buy the cars o truck in Ourisman Chevrolet of Marlow Heigths!!.. God bless you every one !!..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Blanca, I am happy to hear that your time spent with Lewis, David, Matt and the rest of the staff was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Take care! Kenny Powers, General Manager
Complete professional service
The service manager was very helpful, professional and courteous. he asked all the right questions and recommended additional services in which I did consider. I was the first in line at 7:00am and my car was finished at 8:15 am. I was satisfied and on my way by 8:30am. Thank you so much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Allan, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the service experience. We look forward to working with you again. Take care! Kenny Powers, General Manager