Reviews
Great Customer Service & Friendly Environment
My experience was great my sales rep was Gerald. I was excited because after all of the disappointments at prior dealerships he explained the pros and cons of brand new versus used and helped me get approved for my second car. I greatly appreciate his help and honesty I wish I would have considered Ourisman Chevrolet from the beginning but things happen at certain times for a reason and I am greatly appreciative and thankful for all the hard work and courtesy that the staff provided.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denise, it was a pleasure to read about your car buying experience at Ourisman Chevrolet Marlow Heights. Congratulations on your car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Gerald was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Kenny Powers, General Manager
Most wonderful car buying experience!
As a female auto shopping by ones self can be a strenuous exercise. My findings at Oursman was an absolute pleasure. The staff greeted and welcomed me as a valued customer. Everyone was very willing to help and spoke to me with respectable warm smile. Ms. Stephanie was a patient pleasure and will get my recommendation for future business. She went above and beyond to accommodate my time and needs and for that, I am very grateful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wadiya, thank you so much for the wonderful review of your experience at Ourisman Chevrolet Marlow Heights. Ms. Stephanie is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your business. We will be there for you for many years to come. Kenny Powers, General Manager
GREAT SERVICE
I am so glad that my partner and I purchased a vehicle from you all....it is a pleasure having this vehicle....plus this is our first one in life...thanks to all the staff there....kudos
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Corey, we love hearing about customers who have a great experience at Ourisman Chevrolet Marlow Heights and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kenny Powers, General Manager
Excellent Service
This was an excellent example of "what happens when you buy a vehicle". I had an excellent salesman, Ken Pankey. I appreciated that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shelly, I am happy to hear that your time spent with Ken was a pleasing experience. We pride ourselves on the high level of our service excellence. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We are eager to see you in the future. Take care! Kenny Powers, General Manager
Great buying exp., Great service, clean facilities
I felt very welcome at my recent visit to Ourisman. My salesperson, Gerald, was very courteous and professional. In addition, finance was great. Will definitely consider Ourisman for future car buying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Hazel! At Ourisman Chevrolet Marlow Heights, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Gerald was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Take care! Kenny Powers, General Manager
Very clean everyone is friendly
came in two have two censorrs replaced, lasat visit my keys were lost, when i came to pick up my car Carolyn had a new set of keys waiting as well, she is a gem.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Edrena and thanks for the great feedback! We're very happy that Carolyn was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Kenny Powers, General Manager
great service
Stephanie was my salesperson and did an amazing job. Also matt cooper was the financing guru that made the process very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lashaunda, thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Stephanie and Matt were so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kenny Powers, General Manager
Great Service, Clean Facilities
My experience at Ourisman Chevy was an easy process on my part. My Saleswoman Stephanie, has excellent sales experience. As a former Salesman in Direct Sales, i have to say she respects her craft. We learned things like body posture, voice tone in-fluctuation, abc's of sales, ect...... Anyway she knows her stuff. And I'm coming back for the SS Camero or the Impala. Happy Holidays.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, I am happy to hear that your time spent with Stephanie was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns, please come back to visit us. We are eager to see you in the future. Take care! Kenny Powers, General Manager
Outstanding Sevrice
This my second purchase from your dealership and just like my last visit, very personable no pressure buying experience. Gerald took excellent care of my needs. I would and have highly recommended Ourisman Chevrolet to my friends and colleagues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Tory. It's delightful to know that Gerald was able to provide you with such a memorable and outstanding experience. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Kenny Powers, General Manager
great service with very little waiting for initial
My sales person (Stephanie ) was more than accommodating and very informative about the product. I felt that the financing person was to aggressively pushing items that would inflate the monthly note.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rueben, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Stephanie was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kenny Powers, General Manager