Reviews
The service experience was great.
The service experience was great. From the service manager throughout the entire process of me driving away in my car. I would recommend my friends to have their cars serviced there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ladonna, we're delighted to hear that you had a great service experience at Ourisman Chevrolet! Thank you for recommending us to your friends. We look forward to serving you again in the future!
I went to Ourisman Chevrolet in Marlow Heights to get a
I went to Ourisman Chevrolet in Marlow Heights to get a key code for my 2012 Chevy Sonic after losing both keys. According to the information on their website, I only needed to prove ownership, which I did by bringing my bill of sale, title, and other documents proving ownership. Despite having everything required, the parts manager (not Dan) refused to help me. Frustrated, I drove to Virginia the same day, asked the parts specialist there the exact same thing, and was given my key code without a problem. In the end, I’d rather drive 30 miles or more to another Chevy dealership than return to Ourisman Chevrolet. Terrible service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our parts department. We strive for efficient and helpful service, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'd like the opportunity to address this issue further if you're willing. Please feel free to reach out at your convenience. Thank you, Dan Beavers - Service Director - (301) 778-7951
Great service with Shawn and makes you feel welcome.
Great service with Shawn and makes you feel welcome. Oil change was done they resest my car did tire rotation and I didn't wait long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dawn! We're delighted to hear that Shawn and the Ourisman Chevrolet team provided you with great service during your visit. Thanks for sharing your experience!
Ms Cooper was an exceptional professional.
Ms Cooper was an exceptional professional. Greeted me with kindness. Gave honest advice on what was needed to repair the vehicle. Was responsive. I never felt like I was waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chanda! We're delighted to hear that Ms. Cooper provided you with such a positive experience at Ourisman Chevrolet! Thank you for sharing your feedback and trusting us with your vehicle needs.
My visit was very satisfied.
My visit was very satisfied. All of my service needs were addressed and explain to me by Mr. Lee Tensley. The communication was five star by his service and the price was explained to me very well. Mr. Tensley even gave me a print out of what I need done in the future and the pricing along with my car needs to be done. Donna Green with a sunshine smile!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Donna! We're delighted to hear that Mr. Lee Tensley provided you with such excellent service at Ourisman Chevrolet! It's great to know everything was communicated clearly and your needs were well taken care of. Thanks for sharing your sunshine smile with us!
The service manager was very helpful; however, my issue
The service manager was very helpful; however, my issue was not resolved. I spent $600 have 2 of my TPMS sensors replaced and I'm still having a problem. I've been a customer at Ourisman since 2005, I think it's time to find a new place to have my truck serviced.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shout out to Kenneth and Cleo for a satisfying experience
Shout out to Kenneth and Cleo for a satisfying experience in purchasing my previously owned Buick. There were bumps along the way, but the bumps were always smoothed out by Kenneth and Cleo. Thanks again !!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff was very helpful and adapted to unique
The staff was very helpful and adapted to unique challenges. Thanks to them, it was a unique experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Traverse
I was not informed of the year of the vehicle. I came there to purchase a 2024 but left with a 2023 model. Albeit a new vehicle. I got lost in the moment of purchasing a new car. I think it was mostly my fault but not paying attention. My salesperson was very helpful; he represented the company well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What title?
Good Service Joe was nice and friend your survey is too long specially, when you just come in and get a oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase