Reviews
Great service
Jay was very helpful. Was very up front with me about there only being one transmission mechanic, because one had called out sick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Bonita! I'm very happy to hear that Jay was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Kenny Powers, General Manager.
HORRIBLE HORRIBLE HORRIBLE EXPERIENCE
Trying to get help from this dealership after you have purchased your car is impossible.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I am concerned by your review and would love the opportunity to address it for you as your satisfaction is extremely important to me and our company. I hope to hear from you soon so that we may work on resolving any issues you have. Regards, Kenny Powers, General Manager, 301.423.4000.
great customer service
Ron Holton provided us with great service. What I liked most is he took the time to educate my daughter about finances. It was almost as though she was his.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norbert, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chevrolet Marlow Heights. Please feel free to contact us if you have any questions on your new purchase. Best, Kenny Powers, General Manager.
Professional and Efficient service!!
Carolyn (Service Advisor) was extremely jovial and professional. She was very patient and informative regarding my car repair needs. In addition to her great disposition, all personnel I came in contact with were friendly and proficient. I have always had a pleasurable experience with this facility. I will definitely continue to refer Ourisman to all I come in contact with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Shawn! I am happy to hear that Carolyn was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Kenny Powers, General Manager.
Outstanding Service and Facility was cleaned
David was my contact person and I would like to give him a 150% . He was so helpful. I had to have a recall taken care of with my 2011 Traverse and he made me very comfortable. He came and checked on me several times to make sure that I was comfortable and to see if I needed anything. He even checked to see if I needed something to eat since I waited on my vehicle to be taken care of. I was very impressed when he offered to have my Traversed clean. Kudos to David.......
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that David was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Kenny Powers, General Manager
Great Service
I took my car in for a recall at 8:00 am and the car was ready at 8:40 a.m. I was really surprise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Jacqueline for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We look forward to servicing you again. Take care! Kenny Powers, General Manager
Service was good ever thing was ok, except chipped
I was received by Jay and he was excellent in getting things taken car of with the recall and oil change. However when I picked the car up on the drivers side door I notice some paint that was chipped off of the door, I know it was not there when I took the SUV in for service. It happened there, looks like someone open the door and it another vehicle or a hard surface wall. I will need some touch up paint or something to hide this area of paint that was knocked off of the door.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Joann. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Kenny Powers, General Manager
Excellent Service!!!
I had a wonderful experience. Charles Dyson really looked out for us and had excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review! I'm very happy to hear that Charles was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kenny Powers, General Manager
Great service, friendly environment
We got a good price on our new car and the dealer and staff were fun and friendly to work with. Very low stress and no high pressure sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, congratulations on your new car and thank you for putting your trust in Ourisman Chevrolet Marlow Heights! We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. We thank you again and we look forward to servicing you again in the future! Take care! Kenny Powers, General Manager
Great Service, Fast Work
I was satisfied with the timely manner that my car was repaired. I honestly thought they was going to keep it for a couple of days. When Mr. Anthony called and said it was ready to be picked up, I was impressed!! I didn't have to rent a car. Thanks Ourisman and Mr. Anthony!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Leevonnia for the outstanding review! Anthony is truly an exceptional employee and we appreciate him for giving you a great experience! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Take care! Kenny Powers, General Manager