Reviews
Wonderful purchase experience
Our Salesperson Ron Holton was exceptional in handling our purchase experience. He and everyone up to the signing of the documents were very friendly and knowledgeable. We left with a smile on our face. TaWanda M.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tawanda, thanks for this marvelous review and congratulations on your new car! We are so pleased that Ron was able to provide you with such exceptional service. We hope to work with you again in the future for any of your automotive needs. Take care! Kenny Powers, General Manager
Great Service!
Everytime I come to Ourisman I always recieve great service from the staff especially Roland, he is my "Go To Guy"!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherelle, thank you for your kind feedback. We're lucky enough to call Roland one of our own and we're thankful that you enjoyed your time spent with him! We hope that you continue to keep us in mind for your service needs and look forward to assisting you again soon. Best, Kenny Powers, General Manager.
Scared first time buyer
It was a great experience. No pressure, smooth transaction. I was very indecisive, Mr Holland worked through my fear of being a first time buyer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us! The goal of the Ourisman Chevrolet Marlow Heights team is to ensure a painless and enjoyable purchasing process for each of our customers. Please remember that we're always here to assist you with any future auto needs. Kenny Powers, General Manager
Great Repair Service
Everyone was very professional. The person that initially looked at what needed repairing was extremely patient and thoroughly checked the vehicle for damage. He explained and showed us the outer damage to the vehicle and explained that there could be hidden damage; however, he would not know until the outer damaged parts were removed. He told us approximately how long it would take to repair the damage, which was shorter than we had anticipated. Picked up the vehicle. The vehicle was repaired and the work was great. Glad to have the vehicle restored.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Minnie and thanks for your kind words! We appreciate the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! Thank you again and we always look forward to working with you again in the future! Take care. Kenny Powers, General Manager
Not a bad dealership, patient and no pressure.
Dennis was very understanding and patient since I came in unsure if I could afford or would be comfortable with a new car. Then when the car I had orginially come in for turned out to not meet my needs he showed me a car that exceeded them for not much more than the originial.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Garrett, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Dennis was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kenny Powers, General Manager
Excellent Service
Dave Cornell is always very helpful when I come for service. He makes sure that I have the top level of customer service when I arrive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Joan! I'm very happy to hear that Dave was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kenny Powers, General Manager
Great Service
It was great best rate In town and everyone was prompt friendly assertive and I was there for like 20 mins Max. And into my new car thanks TheresA (:-)-->--<
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review, Mark! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. We look forward to seeing you again. Kenny Powers, General Manager.
Great Service
David Cox helped me with the purchase of my new truck, he did not rush me and wanted to make sure I was comfortable with my decision. When I purchase my next vehicle I will be looking for David.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delonta, I sincerely thank you for going out of your way to write this review about Ourisman Chevrolet Marlow Heights. David is a great people person and he strives to create a positive buying experience for every customer. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. I hope you enjoy your new truck. If you have any further needs, please come back to see us. Kenny Powers, General Manager.
Great service
The service wasn't too bad. I guess they could have a better process when the cars pull up to service. Other than that, the service and time of service was convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cliola, thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Take care! Kenny Powers, General Manager
Great customer service
I really being able to go to the dealership to get my oil change and the service is great, but this last visit the person that brought my car around forgot to put the paper down to cover my carpet and got oil on it. I was able to go back the next day and get the oiled cleaned off but it was a bit of an inconvenience. Please remind the people bringing the cars around to make sure they protect te customer's carpet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this feedback, India. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Kenny Powers, General Manager