Auto By Design

Just picked up a gorgeous custom Ram 3500 for my step son....Sean and Mo were very professional and they went out of their way to make the loan fit my budget. I WILL be returning for repeat business on my next truck!....

I liked working with Auto By Design and their salesperson. I thought they were professional and courteous. The location surprised me a bit, not a traditional car lot, but they had a good selection of cars. I was surprised how far they sell cars through the internet. Quite amazing actually. I am enjoying the purchase of my new car. It runs well, and the owner took car of the car well. What I liked about Auto By Design is they offer free Carfax reports. To me, that is critical because I feel that if a carfax report wasn't provided, then the car dealership is hiding something. If given the opportunity and if they have a car I like, I believe I would make the trip again and buy a car from them.

I liked working with Auto By Design and their salesperson. I thought they were professional and courteous. The location surprised me a bit, not a traditional car lot, but they had a good selection of cars. I was surprised how far they sell cars through the internet. Quite amazing actually. I am enjoying the purchase of my new car. It runs well, and the owner took car of the car well. What I liked about Auto By Design is they offer free Carfax reports. To me, that is critical because I feel that if a carfax report wasn't provided, then the car dealership is hiding something. If given the opportunity and if they have a car I like, I believe I would make the two trip again and buy a car from them.

I just purchased my second car from Auto By Design this last month. Living in Kansas City, Sean and his team did a great job of making the buying process speedy and efficient. I was especially satisfied with the car itself which was in better condition than I expected. I never would have thought buying a car 1/2 way across the country could be so simple. I will definitely refer my friends and family to purchase their next car from Auto by Design. Sarah

I bought a Porche Caynne from them and I am very satisfied with the purchase. Buying a used car, there is always a chance of ending up with a car with some hidden issues. But, I thinking they pick good cars caring for a specific industry segment. I also like that they did to push the sale on me.

My husband is a Vet we went through USAA with Carfax. What a great experience. Mo was so helpful with information on Trucks and what type would be best for what i needed. I give Mo so much credit in handling all my questions. I never visited their facilities, nor did i test drive the truck, I know you all think I am crazy, but i believed in the dealership and researched the truck history and asked questions, so that i was conferrable in purchasing without doing what normal people do. My family thinks I am crazy, but Mo states if ever i have any problems contact him and we will figure it out. My Truck will be transported to me and i am beyond excited. Thanks for all you help Mo

Sean and Mo were very professional and made my car buying experience one of the best I've ever had. They got me pre-approved and a great deal and a low rate with my financing and also gave me a great amount on my trade in vehicle. The whole experience was awesome and I would definitely buy another car from them in the future. Thanks Sean and Mo!

Absolutely perfect customer care! They listened to my needs and offered me the best car I could have ever imagined for great price and the lowest rate possible. They were truly kind and funny. Time and effort was spent to make this deal happen and I enjoyed every minute. Would recommend them highly

Bought a 2006 Land Rover in November from Auto By Design. 3 days after purchasing, the check engine light came on. Had the code pulled and the catalytic converter needed to be replaced. The dealer gave us a 30 day/1000 mile warranty upon purchase, but the exhaust system was not covered. Sean, the owner, offered to have his own mechanics look at it, but with us living 4 hours away, that was not possible. So then, he offered us "a deal" by paying for the part while we flipped the bill for the labor. Upon actually getting it fixed, the exhaust was found to be an off the shelf muffler set clamped together in series, with two different sizes of piping also all clamped together, and two incorrect oxygen sensors that damaged the threading (due to not being for the right make and model), which caused the check engine light and ended up costing me $800. When I purchased this vehicle, I was told there was a new suspension (which in reality was just a refurbished suspension), and a new exhaust (which in reality may be new for the vehicle, but was just a makeshift set of different parts put together to look like an exhaust). At this point I'm upset and dissatisfied buying a vehicle that we had to turn around and fix right away on top of negotiating over a few weeks with an established business to help fix the problem. I was relieved to have taken it to a different repair shop to make me aware of the exhaust system issues and not have them "fix" the problem only to have more issues in the future. After I was made aware of the exhaust system issues from the repair shop I called Sean with the new repair cost. I gave him 3 options that could help retain his reputation, at least on our end, after selling us a vehicle that wasn't fixed properly. 1st was to have a complete diagnosis from Land Rover to find other issues and Sean pay any repairs, he declined. 2nd was I return the Land Rover to him and receive a full refund, or 3rd do nothing and have his reputation as a "great dealership" be tarnished. After a few choice words at an elevated temper from him, he agreed to take the Land Rover back. We were on the road to take it back when he called 30 min later stating he changed his mind. He let me know that while he had a chance to "cool off" he spoke with his mechanics and would give me $800 by tacking that onto a price of another vehicle. At this point I told him I still wanted to return the vehicle as I was questioning what else he could be covering up with the vehicle. He accused me of "making him emotional and upset." While I was calm and collected he could do nothing but raise his voice and cut me off, telling me I have "buyer's remorse." We liked the vehicle, just questioning the dealership and their product. Working in retail management for many years, I would bend over backward for ANY customer who felt wronged, because that's good customer service and creates more business in the future. If my product sucked, I would find a solution that worked, even if it meant taking a temporary hit on profits. My experience with Auto By Design ended up being very deplorable. Not all the fault is his, I should have known better, taken it to get inspected by a 3rd party before purchasing. Yet at least a car dealership that is backed by a major auto manufacturer has a reputation to uphold and actually back their product.

We were looking for a family vehicle, specifically a LandRover, there wasn't anything in my area that was both affordable and low mileage. After searching many sites, Auto By Design had the vehicle that matched our needs, a 2006 LandRover with low mileage. We drove several hours to the dealership to look at the vehicle. From our initial contact to the purchasing of the vehicle they were very friendly and efficient. We drove off with the vehicle as we were pleased with the initial inspection and upkeep of the vehicle. I was told by Sean (the dealership owner) that the suspension and exhaust were both replaced with new parts, and had the receipts to show it. Three days after purchasing the vehicle the check engine light came on. The code was pulled and read "Catalyst efficiency below threshold". I notified Sean about this and he offered to have his mechanics look at it, but unfortunately, due to the distance we were unable to drive back for his mechanic to look at it. There was a warranty on the vehicle (30 day/1000 mile) by the dealership that covered the engine, however not the exhaust system. Sean "offered me a fair deal" by taking the bill for the replacement part (which was the catalytic converter) while I flipped the bill for the labor to fix it even thought the issue was so soon after we bought it. I was somewhat surprised by this, considering that as a dealer he would like to keep a level of reliability and integrity to the customer by making sure the product WORKS. But legally, Sean did not have to "help me" per se, so I figured that I might as well just deal with the labor bill and move on. I received the part in the mail, and took it to reputable repair shop in my area. The repair shop said it would take 2 hours to fix, but 20 min later I received a phone call that not only did the catalytic converter need to be replaced, but whoever replaced the exhaust system in the first place put in an "off the shelf" mufflers, basically two mufflers put together. The pipes that connected everything were not welded, but clamped together, and the oxygen sensors were not only the incorrect sensors, but even had different thread counts, and had twisted the sensors in to the point where the threads snapped, and were stuck inside (which was the original cause of the check engine light). Instead of costing my $170 and 2 hours, the bill ended up being $800 and 6 hours because of what was done on the exhaust system before we bought it. At this point I'm upset and dissatisfied buying a vehicle that we had to turn around and fix right away on top of negotiating over a few weeks with an established business to help fix the problem. I was relieved to have taken it to a different repair shop to make me aware of the exhaust system issues and not have them "fix" the problem only to have more issues in the future. After I was made aware of the exhaust system issues from the repair shop I called Sean with the new repair cost. I gave him 3 options that could help retain his reputation, at least on our end, after selling us a vehicle that wasn't fixed properly. 1st was to have a complete diagnosis from Land Rover to find other issues and Sean pay any repairs, he declined. 2nd was I return the Land Rover to him and receive a full refund, or 3rd do nothing and have his reputation as a "great dealership" be tarnished. After a few choice words at an elevated temper from him, he agreed to take the Land Rover back. We were on the road to take it back when he called 30 min later stating he changed his mind. He let me know that while he had a chance to "cool off" he spoke with his mechanics and would give me $800 by tacking that onto a price of another vehicle. At this point I told him I still wanted to return the vehicle as I was questioning what else he could be covering up with the vehicle. He accused me of "making him emotional and upset." While I was calm and collected he could do nothing but raise his voice and cut me off, telling me I have "buyer's remorse." We liked the vehicle, just questioning the dealership and their product. Working in retail management for many years, I would bend over backward for ANY customer who felt wronged, because that's good customer service and creates more business in the future. If my product sucked, I would find a solution that worked, even if it meant taking a temporary hit on profits. My experience with Auto By Design ended up being very deplorable. Not all the fault is his, I should have known better, taken it to get inspected by a 3rd party before purchasing. Yet at least a car dealership that is backed by a major auto manufacturer has a reputation to uphold and actually back their product.