Passport MINI of Alexandria

On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandria at 5990 Duke Street, Alexandria VA. It seemed to be a great deal. The car had less than 25k miles and was reasonably priced. I worked with Matt who came across as a great salesman and seemed to be genuine. He even mentioned they always sell great used vehicles because they want great reviews and returning customers. About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine. A leak that was there for a while based on the residue. I immediately took the vehicle back to Mini of Alexandria to look into the concern. I was told that they would not repair it because it would not have passed inspection if it was previously damaged and they do not honor the standard 5 day return policy in VA. The Mercedes dealer service center made it clear that an engine leak would not have stopped the car from passing inspection so in my opinion Mini of Alexandria failed to effectively diagnose the car prior to its sale (or they did not reveal the repair needed). Ultimately I was stuck with a $1500 repair on a newly purchased car with no remorse from Matt or anyone else at Mini of Alexandria. They even refused to look at the car to access the damage. My advice is to stay clear of this dealer. Once they get your money they do not care about anything that follows. It was very disappointing that they did not do more to assist as it was apparent that the leak was old due to the residue. I'm thankful that it wasnt an overly expensive issue and that I can get it resolved but suppose the repair was more extensive? I plan to seek legal counsel forrestitution as this entire situation is unfair. Do not go to Mini of Alexandria if you want a reputable dealer.

On Wednesday, May 22nd, I purchased a 2014 Mercedes C300 from Mini of Alexandria at 5990 Duke Street, Alexandria VA. It seemed to be a great deal. The car had less than 25k miles and was reasonably priced. I worked with Matt who came across as a great salesman and seemed to be genuine. He even mentioned they always sell great used vehicles because they want great reviews and returning customers. About 4 days after purchasing the vehicle (no warranty was included because they are not a certified Mercedes dealer), I took it to a certified Mercedes dealer who said that the car was in excellent condition overall but had a leak in the engine. A leak that was there for a while based on the residue. I immediately took the vehicle back to Mini of Alexandria to look into the concern. I was told that they would not repair it because it would not have passed inspection if it was previously damaged and they do not honor the standard 5 day return policy in VA. The Mercedes dealer service center made it clear that an engine leak would not have stopped the car from passing inspection so in my opinion Mini of Alexandria failed to effectively diagnose the car prior to its sale (or they did not reveal the repair needed). Ultimately I was stuck with a $1500 repair on a newly purchased car with no remorse from Matt or anyone else at Mini of Alexandria. They even refused to look at the car to access the damage. My advice is to stay clear of this dealer. Once they get your money they do not care about anything that follows. It was very disappointing that they did not do more to assist as it was apparent that the leak was old due to the residue. I'm thankful that it wasnt an overly expensive issue and that I can get it resolved but suppose the repair was more extensive? I plan to seek legal counsel forrestitution as this entire situation is unfair. Do not go to Mini of Alexandria if you want a reputable dealer.

Two thumbs up!! We've never been disappointed any time we come back to Passport for service or sales! A great staff and terrific service. You guys never disappoint!!!!

Outstanding all around. Young man coordinating entrance to staging garage was courteous and dynamic. Jim at the service counter was extremely engaged, responsive, and efficient. Nice spread at the complimentary coffee bar and hospitality of sales team in proximity of the waiting area further enhanced the good vibes.

I have had my Cooper for 4.5 years and the service is always stellar; if it ever takes longer than promised or a part is not in; they provide loaner cars to get you out until it’s done.

I bought my MINI from Alexandria MINI 5 1/2 years ago and have never stopped loving the car. The service has been very high quality, whether for small things or for some recent larger repairs (fortunately covered by my extended warranty). Medgar Gomez has been my service rep from the beginning and is always very helpful and friendly, as are all the other staff.

The truth is that once in love, you will always be in love with Mini. At Alexandria the staff are very welcoming and professional. That said, do l need to say the service good from better towards best. My friends and relationships need to know this

I am now on my second MINI that I bought from Matt Karau. He has always provided me with the highest level of service and professionalism. I would highly recommend Matt, Ahmed, and the whole staff at MINI of Alexandria

I bring my Mini in and deal with Justyne who is top-notch!. Actually, I’ve experienced only very good to excellent service at Mini of Alexandria, but am especially pleased at Justyne’s terrific follow-up in keeping me informed the whole way through the ordeal of having makor work performed on Gary—my 2006 Mini.

OUTSTANDING IN TERMS OF COMPETENCE, SERVICE AND COURTESY. I BOUGHT AND LEASED THREE MINIS FROM THIS DEALERSHIP. THE ENTIRE STAFF ALWAYS DOES ITS UTMOST IN ASSISTING YOU.