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Lexus of Serramonte

(1,689 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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Sales and leasing consultant Victor Lu and his team

Sales and leasing consultant Victor Lu and his team member are excellent. Very professional, polite, patient and efficient. Job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Anna, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Purchasing my vehicle today it was fantastic.

Purchasing my vehicle today it was fantastic.. Victor made it smooth and fast to purchase my beautiful vehicle . He was knowledgeable on the vehicle, fantastic attitude, friendly, and easy to talk to. I will recommend Serranomonte Lexus’s to my friends. Thank you, Victor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Maria, we are so pleased you enjoyed your visit to Lexus of Serramonte! If you have any further questions, please give us a call. We're always happy to help!

My buying experience with Lexus of Serramonte was

My buying experience with Lexus of Serramonte was tremendous. My salesperson Gary Li was truly professional. I never felt any pressure and everything he told me was right on point.He took his time demonstrating the features of my new NX350H Lexus. He was patient with us and covered everything we needed to know about our new vehicle ! Great dealership very professional nice ambience and very chill! I would highly recommend Gary Li. In addition I had the pleasure of working with Habib Qasimi, the Finance Manager. Habib was superb and very easy to deal with. All I can say is “thank you, Lexus of Serramonte” for a job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!

I love my new NX 450+ h and loved working with the team

I love my new NX 450+ h and loved working with the team at Lexus of Serramonte, especially Eric Weichardt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.

I was very happy that I bought my car with Victor Lu.

I was very happy that I bought my car with Victor Lu. He's warm, considerate, patient,and very professional. He took time to listen what I need, and he helped me going through financial process. He kindly explained function of my new car, pointed out what I need to pay attention to as a new Lexus driver. I'm quite satisfied with my new car, and I really appreciate all who helped me there with my purchase, Victor and his assistant, and Kenneth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi there, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

I had such an amazing and welcoming customer service

I had such an amazing and welcoming customer service experience with Clarissa. I had sent an inquiry online through the website the night before and didn’t hear anything from anyone so I came in the following day requesting to speak with someone about the NX350h and I was referred to Clarissa who was already very busy but took her time to help me out. She took me into her office, showed me options, and reserved a car for me that was coming in shortly. After my visit, she notified me of when the car came in right away and scheduled an appointment to test drive the car. From start to end she was very thorough, detailed, efficient, patient, accommodating, and understanding. I’m very glad I was recommended to purchase my car from this dealership from a friend. I had a very positive and easy experience purchasing my car here. I highly recommend working with Clarissa for car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

All price ranges are covered in this very clean

All price ranges are covered in this very clean dealership. Hai Was our salesperson. Who was very knowledgeable throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

Thank you to everyone who assisted me with the new

Thank you to everyone who assisted me with the new purchase of my vehicle. From Victor to Mason down to the signing, it was made easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

This dealership is awesome, the service was amazing and

This dealership is awesome, the service was amazing and more professional. The workers had good explanations!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Victor was professional, considerate and patient.

Victor was professional, considerate and patient. He answered all questions I had and I trusted him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.