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(289 reviews)

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Over charge for brake booster replacement.

I brough the car in for replacement of a glo plug and and transmission problem shown on my OBD 2 code reader. They told me that they noticed that the brake booster was leaking and it costs $2700 to fix. I knew I had low pedal sometimes while towing my 25' flatbed trailer so I told them to go ahead. I later checked with Google what I should pay for this replacement . The most I should have been charged to replace a brake booster with parts and labor was $1430 according to Google. They charged me $2700. I paid almost double the highest cost.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Robert, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to our manager directly at (925) 688-4481 when you have a chance. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

William Jones

Staff is extremely professional and courteous. They kept me informed of my transmission replacement which was covered by my warranty. Had a rental car available for the time it took to get the repairs done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Thanks for taking the time to leave us this information about your recent visit. Take care, and we hope to see you again!

I'd been looking for a 2022 Yukon Denali and found one on

I'd been looking for a 2022 Yukon Denali and found one on Lehmer's website. The salesman confirmed that the car had adaptive cruise control (the one item that the car had to have) so I scheduled a test drive. I loved the car and made a deal with the sales team and took the car home. Two days later, my husband and I drove to a family get together in the mountains (a 3.5 hour trip). We couldn't figure out how to set the cruise control so I texted the salesman. As it turns out, the car DOES NOT have adaptive cruise control. When we called the dealership to figure out what our options were, the general sales manager Carl got on the phone yelling the entire time. When we tried to calm him down and talk through the problem, he hung up on us. I will never go back to this dealership - zero customer service, zero professionalism and absolutely no integrity.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I brought my truck to Lehmer's, then realized I made an...

I brought my truck to Lehmer's, then realized I made an appointment at the wrong service station. They were very accommodating and took the truck and had it back to me before the estimated date of completion. Definitely will be making this my go to for services and maintenance needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to share this feedback with us and for visiting all of us here at Lehmer's Concord Buick GMC. We're happy to know we could be of assistance, and we hope you'll reach back out to us if you need anything else in the future. Thanks again!

My husband's Acadia was brought in for it's 30,000...

My husband's Acadia was brought in for it's 30,000 service and Paul was the Service Representative who helped me. I had first discussed my appointment with Paul on the phone. He set it up and told me about the service involved and the time line. Once I showed up for my appointment, every detail was set up. Since I had asked to check an additional item, Paul was proactive in even arranging a 'loaner' car for me. Paul was professional and customer service oriented. The service was timely and completed in its entirety.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for taking the time to tell us about your experience with Paul and the team, Dianne! Your feedback is so helpful to us and we're glad you enjoyed your visit. We look forward to working with you again next time!

Lehmer's is a GREAT choice

I have recently leased my 2nd vehicle from Lehmer's. I feel very well taken care of and incredibly happy with my time spent with Rick Weaver and the rest of the Lehmer's staff. Rick is an exceptional Salesman and an asset to the Lehmer's Team. Whenever I have the pleasure of interacting with Rick he is always so very kind, generous, hard-working and enthusiastic about his work. My service appointments are always relatively quick and the waiting room is clean with plenty of options. Thank you Lehmer's Team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best dealership!!

I LOVE coming into Lehmer's Concord GMC!! I feel like a part of the family when I step through the doors. They go out of their way to help every time I walk in. I came in to ask a question & they immediately took my car in for service & gave me a loaner. And to top it off this was on a Saturday holiday weekend! They repaired my car the same day. I did not purchase my car from them (bad decision on my part) but found them when a repair was needed. I will definitely go there when I'm ready for a new vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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140,000 MILE CHECK UP

I WAS VERY PLEASED BY THE SERVICE MANAGER JOE AND THE WAY THAT HE TOLD AND SHOWED ME WHAT WAS GOING TO BE DONE AT THIS SERVICE JUNCTURE. I ADDED A FEW ITEMS THAT I SPECIFICALLY WANTED THEM TO LOOK AT HE ACKNOWLEDGE THEM. WHEN I PICKED UP THE TRUCK HE INFORMED ME WHY CERTAIN ITEMS COULD NOT BE TAKEN CARE OF AND HOW I COULD PROCEED FROM THERE. HE TOLD ME ABOUT A WHY I WAS CHARGED A CERTAIN AMOUNT WHICH I SEEMED WAS VERY FAIR. I WAS PLEASED BY THE WORK DONE ON THE VEHICLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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knowledgeable, helpful

In search of a car to replace my Park Avenue. Thought I would like an SUV since it would be comparable to my Buick. After talking to Ervin we decided that we liked the roominess, and safety features of the GMC Denali. Ervin was very knowledgeable about the features of the car. I was able to take it for a test drive in town and on the freeway. We were able to trade in our old car and drive off the lot the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Poor customer service and poor quality used vehicles

I purchased a car in December. During the test drive everything checked out fine so I went ahead and purchased the car The sales person ensured me that GM has inspected the car and it is in great condition. Four days later it developed a knocking sound from the engine bay, I went back and they refused to look at it and let me know what is wrong. Their excuse so far is that GM cannot work on non GM cars. This means that they never inspected the car and lied during the sale. If GM is not equipped to inspect non GM cars this means they never performed the 175 point inspection. I am sure that for new cars they are great but used I would not recommend to anyone to go there.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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