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(289 reviews)

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Shopping for a new or used car

Thank you to Ashlee Botelho for making my car purchase after 16 years of owning my old car a delightful and stress-free experience. I would recommend you for anyone that is looking for a new car or used car. Best wishes and lots of success.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rosie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Friendly, knowledgeable, efficient

We had a breakdown of our Buick on a Saturday near this dealership and limped into their service department. Immediately were greeted and taken care of with a rental car and a promise of a diagnosis on the following Monday. On Monday, we returned, again fabulous service, but since our Buick was older, asked if we could see the new line of Buick cars. We looked at the Encore, and it fit our needs perfectly. Lea provided us with all of the information, let me drive the car and we decided it was what we wanted. We drove out of the dealership later that afternoon with our new Encore, wearing our happy faces. I would recommend them to anyone who is looking for a Buick. All of the three sizes are great cars, but the little Encore is perfect for the two of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Buying the SUV

I felt a little rushed during the buying process, sometimes it was like they didn't want any questions, etc. but for the most part the process was positive and they did understand my needs. I did get the vehicle at a good price. Ervin was very nice, very patient, very pleasant to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this detailed review. We appreciate all constructive feedback, as we are always looking for ways to improve in anyway we can. If you're ever in need of more help, please let us know! Take care!

Truly a beautiful store.. friendly and efficient!

Clean and organized.. obviously well run.. greeted by 3 friendly sales and service people.. good job.. I would like to see more family stores with this attention to detail..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Nice car with affordable price

We've been searching to buy a truck for a while and Lehmer's Concord gave us exactly what we wanted with a very reasonable price. The staffs are very friendly and knowledgeable when we have questions regarding the truck. Jason and Russell helped us all the ways to the last minute and were very friendly, smiley and patient with our little one :-)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Recommended

No pressure. Genuinely helpful, personable & respectful- no waste of time. Whole process was smooth & straightforward. No regrets. Definitely recommend this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jamie, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Steering related problems in my Buick

Kudos to the Service Dept. because of Tom and the others. Tom.is always pleasant and accomodating and is great in explaining problems and recommendations that a non-mechanic senior like me can understand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bad Customer Service

I took my vehicle into the dealership for warranty work. When my vehicle was returned to me, there were two things wrong with my vehicle that was working when I took my vehicle in. To make matters worse, The service manager would not return my calls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Questionable Service Procedure

I took my car into Lehmer's for service and had m tires rotated. The service report said that I would "need to replace my tires in the near future". It did not seem to be an urgent issue; however, within 3 days of having my tires rotated two tires were loosing air and I noticed they had cracks in them. I put air in them and planned to get new tires; then within a day a third tire failed. I question if they rotated the tires correctly: front to back same side of the car. I had to use our company car for a couple days until a tire service place could get the tires in and replace them. I called and left a message for the service manager at Lehmer's and did NOT get a call back. I I'm so happy that I did not have a blowout while driving on the freeway during my 1 1/2 daily commute.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Personable and friendly

They are the best went to a few dealerships before I went to them and I left there with a new vehicle happy with my purchase and the Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.