Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

UPDATED REVIEW: The problems with our truck weren't solved on our first visit and it was very frustrating. We spent a lot of money and nearly two weeks for work that didn't solve our problem. To the service department's credit, namely Natasha, they worked with us to get it done and the subsequent repair solved the issue we were having. I ended up paying for the parts and they paid for the labor which was fair. They also worked with us on the car rental which was partly covered by an extended warranty we purchased with the truck. Be warned that it is a long wait here, like many repair shops I'd imagine, to get your vehicle diagnosed. Guess it's just the times we are living in right now.

On Monday morning I attempted to shift my 2013 Dodge Dart into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off completely, nor would it allow me to take the key out of the ignition. I did some searching online and found out that my car had multiple recalls on it, one of which was with the transmission shifter cable which is why the car could not shift out of drive. I called AAA to have my car towed to the Ourisman Bowie dealership. I called the service department at Ourisman and was transferred to the parts department, I was told that they did not have the part but would order it right away so that they can start working on it as soon as it arrives. He then directed me back to the service department in order to schedule an appointment. The appointment setter put me on hold and the call was disconnected after being on hold for about 3 minutes. I called back to attempt to schedule the appointment again, I was told that the recall coordinator was the only person that could set my appointment and they were away from their desk they took my information and said they would have them call me back. I called at around 2pm after not receiving a phone call and spoke to another appointment setter who once again could not get the recall coordinator on the phone because they were assisting another customer, they once again took my information and told me they would have them call me back as soon as they were available. At 5:45 I still had not received a call so I called again and was told that the recall coordinator was gone for the day and would call me in the morning. The next day I had not received a call by 1:30pm so I called to attempt to schedule an appointment, the recall coordinator was still not available but the appointment setter that I was on the phone with informed me that they would be able to schedule my appointment for that same day (Tuesday) and if they couldn’t work on it that day they would get started the next day (Wednesday) I did not call on Wednesday because I assumed they would be calling me with an update. I called Thursday afternoon to get an update on my car and the person on the line said that they could not find the slip for my car so the mechanic must be working on it currently and it would be ready in a few days. On Friday morning at 10:30I called to see when my car would be ready and I was told that my service advisor was gone for the day and they would speak to the mechanic to see when the vehicle would be done and I would get a call right back. At 1:30 I called after not receiving a call for a few hours and was I formed that not only had the not started working on my car but there wasn’t even an open ticket on the car. I spoke to a manager and was told they would be working on the car today and it would be done same day if not the next day. I went to the dealership to speak to a manager and was told that the reason why they hadn’t started working on my car was because they couldn’t find the key, key was in the ignition and they hadn’t even called me to ask me where the key was. I was assured that my car would be fixed same day once again but was called a few hours later and was informed that my battery was completely drained and they needed To be replaced, this would cost $400+. I informed them that the battery was dead because they let my car sit for 5 days without taking the key out of the ignition, they informed me that they would not be responsible for the battery being drained.

Traveled from New Jersey down to Ourisman Dodge after a horrible experience in NJ. Staff was extremely professional. The vehicle I was interested in was ready and waiting for me to test drive. Usman, my salesman, Glenn the Sales manager, and Eddie in finance were polite, professional, and overall a pleasure to work with. Was very happy with the way I was treated throughout my whole buying experience. Highly recommend this dealer and sales team. I absolutely will go back when the time comes for another purchase.

I stopped in to get a oil change since I was in the area. I was able to get in and out. I love this location.

Drop the truck off at 4:00 pm and was ready at 8:00am the next day Good job. And the truck was wash

Oil change and tire rotation. 4 PM appt and was greeted very friendly and professional by Christopher. Took my information and 45 min later done

Service Manager were very helpful and my appointment time was kept as scheduled; I was professionally taken care of by the team.

Every time I take my vehicle to Ourisman Chrysler Jeep of Bowie, Rochelle is always helpful and PLEASANT GR8T personality, customer for life no doubt.

Natasha was wonderful. She went above and beyond to help me. Andrea was my service specialist she was excellent as well, but when Andrea was out Natasha went above and beyond to make sure I was took care of. Thank you ladies!

Andrea, she is so awesome!! Andrea Is attentive and caring. A great big Shoutout to Natasha. Natasha is the wizard of Ourisman. Thank you so