Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

I had my Jeep Wrangler towed to Oursiman to have the clockspring and air bag recall fixed. I hadn't driven it in a while I have a company truck so dont need to. The battery was dead and I had told the service tech this. 1 week after the jeep was dropped off, I get a call about the battery and am told I should replace the battery, the battery was 6 months old. So I ask about charging it so they could work on it. $185 to charge a vehicle!! Really 1 week after I had told them the battery was dead, they are just now getting to my vehicle and now, they want me to pay to have it charged?? You will never see me back there again!! Never!! I will spend my money elsewhere for sure!! Poor service, tried to scam me into a battery, clearly I'm not that stupid, fix the recall, and dont ever call me!

Purchased a 2019 Pacifica Hybrid. Loved it! Vincezo was very knowledgeable and knew a lot of information about the car itself. He made sure I was paired with UConnect and made the trade in and purchase flawless!!

Great and fast service. Answered questions without judgement and auto jargon. Comfortable lounge room with free coffee and hot chocolate. My go to for oil changes for my jeep!

I should have been able to receive a loaner car to go to work and secondly, your organization knew there was a recall when my car was scheduled to come back in 1 week for service. Now, I have to find time from work to bring the car back in to replace the recalled airbag.

Nastasha Tennessee especially and the rest of your service staff were very professional and courteous. They addressed all of my concerns. Shuttle driver Kenny and cashiers were very professional and friendly. It was definitely one of my better vehicle repair experiences. I would not hesitate to recommend your dealership for service.

I liked that I was able to get my van in and out in the same day. Perhaps doing a car wash at every service visit would be a welcome addition.

We bought our Jeep from Tyler and every time we need anything we talk to Tyler from Sales to Service. Tyler has always been very Helpful & Kind so much so we have sent 2 more Jeep buyers to buy from Tyler and they are also Very Satisfied with the experience they received.

Needed an oil change, received that and applicable mileage check. Ourisman keeps close watch on my Journey's needs and that makes life much easier.

Raymond was a really great salesman and really great person... He really worked to get us a good deal! He took the time to explain everything to us and even followed up to make sure that we were enjoying our new Dodge RAM!!!

Preston and Lauren were great and easy to deal with. They have a outstanding personality and a great since of humor. They were very knowledgeable and I enjoyed talking with them. They went over everything and was able to answer all of my questions. They are a great asset to the dealership.