Reviews
Warranty service
Good service. Would recommend to all my friends and family. Brian and Sydney did a great job. Happy with my truck when i got it back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great expense
Mr Raymond Walford have great customer service he also found me the best deal that An also mr clock was a another person that also can An introduces his self An help me out also
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Spencer was awesome and so is everybody else my salesman was
My salesman Spencer was awesome and extremely knowledgeable and helpful in every single aspect of what I need I would want him to work for me if I could take
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Considerate, friendly, honest, fun but professional....
Have you ever been treated like a family member by a sales representative? Well that's my experience with mr. Raymond of the Bowie Ourisman. I changed my mind so many times on him but he was right there with me coaching throughout the process. Although I didn't think I was going to be able to buy the car, he didn't mind renegotiating on a new deal with me that best fitted my taste and pocket at the same time. His model: "Get what you like sweetheart and you'll be happy" I remember that, and i ended up getting what I like. Some qualities you just gotta have as a salesman and I think he is those qualities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Salesman
Went in there without a check from my bank but was pre approved. They were willing to sell me the vehicle and fought for it with little evidence of my financial ability. If you're a beginning a credit line with an auto loan this dealer is for you.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you for the review and sharing your experience. We are glad you were able to take advantage of our loan programs. We hope you are enjoying your vehicle and look forward to continuing our relationship. Levi Haslup VP/GM
I am beyond thrilled
It was such a pleasure to buy a car here and work with Raymond Waldorf. He found me the best deal and perfect car fit for me. I would definitely recommend you going to see him as soon as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy New Jeep Owner
Monty (Sales Manager) was awesome! Went above and beyond to get the best possible price that I was comfortable with. Lauryn (Sales Rep) is just totally adorable and loads of fun!! She promised she would take great care of me and make sure I got the best possible deal, and that's exactly what she did! She made my car buying experience a fun one!! To seal the deal, Carlos (Finance Dept) was amazing! I was so pleased with the patience he exercised with me and my mom constantly going over numbers he had already gone over, he took his time and made sure we understood EVERYTHING!!! Wonderful, Awesome, Excellent experience!!! Love my new Jeep! Love this Ourisman Crew!! Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding experience
I honestly didn't think it existed....a car buying experience that I felt good about all the way through to driving off with my new truck. All 3 gentlemen that I worked with today were top notch! I really enjoyed my experience here today and I'll definitely be back the next time we need a vehicle. Thanks so much Raymond, Monty and Carlos....you guys rock!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pain Free Vehicle Purchasing at Ourisman Dodge
My experience in purchasing cars, as well as my colleagues, has been consistently distressing to put it in its best light. Last year when my wife and I went to Ourisman Chrysler in Bowie that changed, and with my purchase of a Dodge Durango with the assistance of Raymond Walford this past week I can safely say that no one need ever go through that pain inducing process ever again. The reason, quite simply, the customer representative Raymond Walford is the consummate professional that aids you in selecting your vehicle and guides you through the paperwork process rather than “selling” you a car. The process at Ourisman was efficient, simple, and free from pressure. We came into the dealership knowing that we had two different vehicles in mind, a Pacifica or a Durango. With Raymond Walfords kind assistance we went through what our requirements were for a vehicle, such as AWD, towing capability, seating capacity, and cargo space especially vis-à-vis our dogs. It was clear after that process that a Durango feet our needs and after a check of inventory for our color and equipment desires we were test driving within minutes. The Durango sells itself so we initiated the negotiation and paperwork and came to an agreement and signed off on a finance contract within the hour. I am now as happy as can be with my 2017 Durango that I purchased stress free!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Sales Experience
Ron and Raymond were extremely helpful and an absolute pleasure to work with, they put me in the exact 2500 RAM truck that I had been looking for at a great price. The entire sales staff was engaging and friendly, I couldn't have had a sales better experience at a dealership, Oursiman Dodge/RAM will be my go to dealership when the time comes for my next vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car