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Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

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Went in for a oil change, was greeted almost immediately....

Went in for a oil change, was greeted almost immediately. I decided to wait inside since I’ve got nowhere to be I was offered transportation just incase, had snacks and coffee inside the waiting area and a really nice team of service managers. They did a multipoint inspection and explained everything, overall a really good experience and only took about 30 minutes at most

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you Colby for the review! Please let us know if there is anything else that we can assist you with in the future.

Employees were very professional and courteous! The...

Employees were very professional and courteous! The waiting area was spotless and very nice! I was told it would take 1 hour but it only took 35 minutes! I am always pleased with everything concerning this Kia dealership! I love my Kia Soul!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Leila! If there is anything else that our team can assist you with in the future, please let us know.

My experience at Kia of Abilene is always flawless. I...

My experience at Kia of Abilene is always flawless. I think everyone is so professional and kind and the service waiting area is very comfortable and convenient. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Please let us know if there is anything else that we can assist you with.

I love coming to Kia of Abilene for my vehicle's needs....

I love coming to Kia of Abilene for my vehicle's needs. The staff is always friendly, professional and truly concerned about any needs I have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad that our team could assist you. If there is any way that we can help you in the future, please let us know.

We are always pleased with the friendliness and excellent...

We are always pleased with the friendliness and excellent customer service we receive at Kia of Abilene. We drive over 180 miles to get here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! Please let us know if there is anything else that we can assist you with in the future.

Timothy Greer

Service department was awesome, very informative and quicker than promised and gave a free wash!!👍👍 They kept me informed on progress and time. Definitely going back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review Timothy! Please let us know if there is anything else that our team can help you with.

Love Kia of Abilene. Everyone is always so nice. Robert...

Love Kia of Abilene. Everyone is always so nice. Robert in the Service department was a perfect gem. They came and got my car from my work and then and came and picked me up too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! Please let us know if there is anything else that we can help you with in the future.

Trading in - taken care of !

Went in to trade up- ended up with a brand new vehicle, in the payment area I needed to be. Very well cared for by Erin and Joe. Go see them if you are in need- they will take care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Erin, thank you for the review on your experience!

They got my tire replaced fast they even washed my car....

They got my tire replaced fast they even washed my car. They were very friendly on the phone and I always have an awesome experience with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad that our team could help you.

They were awesome as always - they dropped me off and...

They were awesome as always - they dropped me off and then brought my car back when done. I didn't even have to get out of my car~

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Kim for the review! Please let us know if there is anything else that our team can help you with.