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Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

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fast and friendly service. very helpful with the...

fast and friendly service. very helpful with the purchasing of our vehicle and recall repairs were completed very quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you so much for the wonderful review Sharon!

dealership is clean and everyone is friendly. would...

dealership is clean and everyone is friendly. would recommend to friends and will return to Kia of Abilene in the future. Have dealt with them in the past

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for the review! Please let us know if there is anything else that we can assist you with in the future.

James and his team are always so kind and helpful. I will...

James and his team are always so kind and helpful. I will return for my service. Thank you. Thank you. Thank you. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad that our team could help you.

Erin was professional, friendly and super helpful! She...

Erin was professional, friendly and super helpful! She communicated with us each step of the way and went above and beyond to make sure we understood everything! I would recommend her and Kia to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We appreciate the wonderful recommendation!

2021 Telluride

Erin and Joe made the process super easy and made arrangements same day to deliver my vehicle to me since I live out of town. This was the easiest vehicle I have ever purchased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review Brandi!

Pleasure to dealwith. The salesman was top notch....

Pleasure to dealwith. The salesman was top notch. Extremely well informed about the car and was super nice. I would recommend anyone to go see him for their car purchase. Likewise all working there was very nice and helpful. Top notch dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for the review! Please let us know if there is anything else that our team can assist you with in the future.

I was very happy with my trade in for my 2017 Sportage. I...

I was very happy with my trade in for my 2017 Sportage. I was able to get into a 2021 Sportage SX which has so many extras. The sales staff was very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for the review! We are so glad that our team could assist you.

Top Quality assistance in the Service Department

JD is the best at what he does. He is wonderful to work with and an asset to Kia and Kia of Abilene, the kind of employee they should never lose. This is my 5th Kia and 2nd Telluride. He always makes me feel like my car will be serviced with the utmost care and that I left my baby in very capable hands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review Mindi! We are so glad that our team could assist you.

Kia of Abilene is by far the most customer service...

Kia of Abilene is by far the most customer service oriented car dealership I have ever experienced . Every time I take my vehicle in for any service, they are always ready to serve .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are so glad that our team could help you.

Love, love this service department. They always take...

Love, love this service department. They always take such good care of our vehicles and are always mindful of our time. Best in Town! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We appreciate the wonderful feedback on your experience.