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Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

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Erin and Bobby were amazing to work with. They worked...

Erin and Bobby were amazing to work with. They worked hard to get us into the car we wanted. Everyone was so nice and willing to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the review! Please let us know if there is anything else that our team can help you with.

Everyone is very friendly, knowledgeable and...

Everyone is very friendly, knowledgeable and professional. We bought our fourth vehicle from them, also sent my daughter and my son there when they got ready to buy., and my daughter will be going back again this year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Laurie! Please let us know if there is anything else that we can assist you with.

Oil change and tire rotation, ten point check

This service department is the best I have ever seen!! My appt was made quickly and everyone was friendly and helpful. The waiting area is always spotless and customers can make their own coffee or tea and choose a snack. I watched the sports channel while I waited and a service worker came to check on me during my wait. When my car was ready, he told me the things that were done and went out to open my door for me. I love this place!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the review! We are so glad that our team could assist you.

We bought our fourth vehicle from this dealership...

We bought our fourth vehicle from this dealership yesterday because they are all very friendly and professional. We have also sent two of our adult children to this dealership for their vehicles and my daughter will be getting her next one there also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Please let us know if there is anything else that our team can help you with in the future.

The service department is always so friendly and helpful....

The service department is always so friendly and helpful. This is one of the reasons I continue to bring my 2017 Sportage in for oil changes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Please let us know if there is anything else that our team can assist you with.

Always excellent customer service with updates on my...

Always excellent customer service with updates on my vehicle and in a very timely manner. Waiting area is always so clean and everyone is friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We are so glad that our team could assist you.

Service was done quickly. They were very nice . They...

Service was done quickly. They were very nice . They offered to wash the car and they checked on me to let me know the status of the work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! Please let us know if there is anything else that we can assist you with.

This is our second car that we have purchased from KIA of...

This is our second car that we have purchased from KIA of Abilene. We will always do business here! And we will recommend them to our family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! Please let us know if there is anything that we can assist you with in the future.

Service for routine oil change

From the moment I called to showing up early the service team was wonderful. Mike at the Service desk was phenomenal! He helped shuttle me while my car was being worked on and picked me up. The time was not long and I felt my car was in great hands. They addressed all the concerns I had and walked me through each one on the sheet when I picked it up. At other places, I felt lost reviewing that inspection sheet. Overall, I am so happy with my purchase here in Abilene Kia and the service on my car. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the review Mike!

Kia of Abilene has always provided the highest quality...

Kia of Abilene has always provided the highest quality care for all my Kia’s, I have 3 and am buying my 4th soon. I will continue to use Kia of Abilene for all my auto needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and feedback on your experience!