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Kia of Abilene

(270 reviews)

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Abilene from DealerRater.

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This is a buyer beware dealership.

These sales people will say anything and make promises that they do not intend to keep. Buyer Beware! Read every page of all documents before signing anything. These are very friendly people but don't be fooled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your experience and want to help resolve this for you. Can you please contact our store and ask for our general manager, Ron Nelson? We hope to help make this right for you. Thank you.

Super easy!

The sales team is fantastic. Everyone treats you as the most important person there. Doing business is super easy and simple. If you know what you want, the Kia of Abilene sales team delivers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

Wonderful experience!!

I went to Kia not knowing what to expect. They were professional and helpful in every way possible. I left with a 2016 Kia Soul!! Thank you Erin and Kia of Abilene!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you being honest with your feedback! Let our wonderful team know if there is anything else that we can do for you! Have a wonderful day.

Really great people.

We had a very good experience.The sales staff worked very hard to make our car buying experience a good one. They all worked very hard to make the deal happen and we were very pleased. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

Pleasant.

I came to the dealership with a monthly price and an interest rate from the bank in mind and they met or came pretty xxxx close. and I must admit it was funny as xxxx to watch a six foot two gentlemen crawl into the back of the trunk shut the trunk and get out just to show me how safe it was for children.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

Love it

The people at Kia are great people they are awesome and willing to help I would recommend this to everybody . This is a good place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this awesome feedback with our team! We're glad that we could give you excellent customer service!

Amazing experience very helpful

Fast, very helpful, excellent costumer service. The person we had was very respectful and was very fast on getting us approved. Made sure we left satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this with us! We appreciate the wonderful feedback and we're happy that we could make this a great experience for you!

Wonderful

I love my first car from Kia and now I love my second just as much. I would recommend Kia to my friends or family all day long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful feedback on us! We're glad that we could give you a wonderful deal and a great car buying experience with us!

Kia is the best

This is my third purchase from kia my overall dealings and purchases and services are the best around.the services and care are the best.Travis Hennigan our sales representative was and is an outstanding employee.keep up the great work Travis.thanks to everyone at Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful feedback on us! We're glad that we could give you a wonderful deal and a great car buying experience with us!

The best experience!

Great customer service! Explained everything about the vehicles I was interested in very well! Very friendly! He made my car buying experience very easy and enjoyable! I would 100% recommend KIA to anyone and I was definitely refer people his way!! The best car salesman I’ve ever had by far! I am highly pleased and satisfied with my new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate that we could earn your business at our dealership! We hope you enjoy your new vehicle! :)