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Gresham Toyota

(1,719 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(1,719 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gresham Toyota from DealerRater.

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Was checked in right away, super friendly staff members.

Was checked in right away, super friendly staff members. East to schedule an appointment online

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are grateful for your review. Thank you from all of us at Gresham Toyota!

They’re very effective and efficient.

They’re very effective and efficient. They kept me informed of the work status. I was out in under a hour. Also, the shuttle service is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a smooth and efficient experience with us at Gresham Toyota! Keeping our customers informed and providing convenient services like the shuttle are top priorities. Thanks for sharing your feedback!

Brandon was courteous.

Brandon was courteous. He did a great job calling me back and he went above and beyond. I texted him back in the evening when he was off work and he didn’t have to text me but he did and I appreciate it. He was working off. The clock made me feel like I was a loyal customer, and I meant something to him Earn my return business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Sean, we're delighted to hear that Brandon went above and beyond for you at Gresham Toyota. Your satisfaction is important to us, and we appreciate your loyalty! Looking forward to serving you again in the future.

I was disappointed with how scheduling seems to work now

I was disappointed with how scheduling seems to work now and how it was explained. I had a “appointment” at 8 am on my new Camry for its first service, topping fluids and rotating tires. This was completed by 10:20am, 2 hours and 20 minutes later. I asked why it had taken this long and was told there were people ahead of me and my appointment did not mean anything other then that was when you would check the vehicle in. The “customer service” person said we are like DMV that way. If you’re likening yourself to DMV as an example of your customer service skills you should be revaluing and changing everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dustin, I apologize for the confusion and delay you experienced during your service appointment. We strive to provide efficient service and it's clear we fell short this time. Your feedback is valuable as it helps us improve our processes, so thank you for bringing this to our attention. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

Anna was very was friendly, knowledgeable, and made my

Anna was very was friendly, knowledgeable, and made my husband and I very comfortable. We just wanted to look around and test drive the BZ4X, and she was so convincing to at was the car to buy. So We bought the car! We enjoyed working with her!! Thank you, Anna!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Senior service advisor Dan Lee is the best!

Senior service advisor Dan Lee is the best! He always gets me in quickly and makes sure things are done right and in a timely manner. The technicians rock! Always accurate on diagnosis and excellent with repairs. I’ve recommended Gresham Toyota in the past and will in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Dan and our technicians at Gresham Toyota have consistently provided top-notch service. We appreciate your recommendations and look forward to assisting you again in the future!

Great staff.

Great staff. Definitely the best dealership group in Oregon! Looking forward to finding my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great sales team manager and the sales associate Eder

Great sales team manager and the sales associate Eder easy in and out process very flexible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike at Gresham Toyota went above and beyond to make sure

Mike at Gresham Toyota went above and beyond to make sure my buyer experience was a good one. The dealership was clean and professional. All in all it was a good buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dan Kim gives exceptional service every time.

Dan Kim gives exceptional service every time. From the moment I arrive to showing me where my truck is parked after completion. He gives honest feedback on what service is needed - he is trustworthy.and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Dan at Gresham Toyota! We're delighted to hear that his exceptional service and professionalism have made a positive impact on your visits. We appreciate your trust in us!