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Lithia Toyota of Springfield

(1,960 reviews)
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Springfield from DealerRater.

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The staff was great to work with & extremely helpful.

The staff was great to work with & extremely helpful. I appreciate their professionalism. The bZ4X is great. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi James, Congratulations on your bZ4X! We truly enjoyed working with you on the purchase of your Toyota. Welcome to the Lithia Toyota of Springfield family!

This was my first new car purchase from a dealer and I

This was my first new car purchase from a dealer and I couldn't have been more pleased. Luis Cruz is a fantastic sales associate. He followed through on everything he said he'd do and delivered exactly what he said he'd deliver. The entire dealership is very casual... no hard sell on anything. Luis was so excited to show off the car's features; you get the feeling he actually enjoys talking about cars! Someone needs to fix this review form: "Did you purchase or lease a vehicle from this dealership? Yes or no?" LOL. Sure, yes. Yes I did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your first new car purchase at Lithia Toyota of Springfield was such a positive experience! Luis and the team are passionate about what they do, and it's great to know you felt comfortable throughout the process. Enjoy all those exciting features in your new ride!

I had a good experience, friendly staff, quick service.

I had a good experience, friendly staff, quick service. Would definitely recommend to friends. Knowledgeable staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We're delighted to hear you had a positive experience with our friendly and knowledgeable team at Lithia Toyota of Springfield! Thank you for recommending us, and we look forward to serving your friends as well.

They always try to understand what is going on with my

They always try to understand what is going on with my vehicle so they can better service my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for placing your trust in our Lithia Toyota of Springfield service team. We will continue to strive for thorough and professional service at your future visits. See you next time, Jenise!

awesome service and very friendly too.

awesome service and very friendly too. They where fast on changing my oil and ansered any quistions i had too.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Rick, Thank you for sharing your seamless service experience at Lithia Toyota of Springfield. We strive to make it easy for our customers. See you next time and safe travels!

Fast and friendly.

Fast and friendly. Great customer service and trustworthy. They don’t pressure you to purchase things that you don’t need

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars, Pete! At Lithia Toyota of Springfield, our team strives for trustworthy, friendly, and professional customer service at all times. Please let us know how we can take care of your future service needs!

Great service!

Great service! While I was there I met with my salesperson, Seth, and he showed me a few more things about my car that I didn’t know previously. I have been recommending Seth and Lithia Toyota of Springfield to friends and family!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mary, Thank you for recommending Seth and our team at Lithia Toyota of Springfield! If there's anything else we can do for you, just let us know!

All of the employees that work at the dealership are very

All of the employees that work at the dealership are very helpful every time I have a question

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars at Lithia Toyota of Springfield! We are here to provide professional and helpful automotive service for each and every one of our customers. We look forward to your next visit!

So, so pleasantly surprised by my service department

So, so pleasantly surprised by my service department experience at Lithia Toyota of Springfield, Or. Stephanie Cantrell was exceptional and pricing was competitive with a realistic wait time. Thank you, nice to experience a business who can answer questions, and do a great job! Nanci Smith

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your exceptional experience at Lithia Toyota of Springfield! We strive to provide our customers, like yourself, with top-tier service at each visit. We are here for your future automotive needs, Nanci!

From the time I purchased my 2023 Toyota Camry to my

From the time I purchased my 2023 Toyota Camry to my most recent warranty service, everything at Lithia Toyota of Springfield has been wonderful. The service department is consistently amazing—honest, efficient, and thorough. My recent visit was no exception: they completed the work quickly and professionally, and everyone I interacted with was kind and helpful. I truly appreciate the level of care they provide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jill, We're pleased your experiences with Lithia Toyota of Springfield have been consistently positive! Our service team is dedicated to providing honest and efficient care. Thank you for sharing your feedback!