Reviews
Great Service
The speed of completing the job and price was lower than estimated. The work was completed within three hours of dropping the car off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Matthew Snipes | Service Manager
purchase of 2500 ram
friendly staff and service. did everything to make sure our buying our new truck word for us. Jim went above and beyond to sale us the ram truck. thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Anthony Rose | General Sales Manager
Great Job!
Thank you to Service advisor Chad Stork-brought our Jeep Renegade in on 2-3-2022 for service, jeep had been running rough with different warning lights coming on from time to time for various reasons. Chad had things checked and found the computer had stored several codes, they checked everything and flashed the codes-jeep is running now like it did when brand new! Thank you to everyone involved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating, Danny! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Matthew Snipes | Service Manager
Honest Ethical Great
I recently chose Lithia Klamath Falls to purchase a new jeep Cherokee. Jim Baxter made the whole process as smooth and as stress free as possible. First he went to great lengths to locate the car since it wasn't in dealer stock and got it delivered before the rebates expired at the end of the month. He immediately verified my eligibility for the rebates and kept me constantly updated on the delivery progress. There were no surprises and no pressure at the dealership. Jim and everyone else couldn't have been more transparent, honest and ethical. I am very satisfied with Jim and everyone else I met at Lithia Klamath Falls.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Jon! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Anthony Rose | General Sales Manager
Great Service
I walked in without an appointment and although they were shorthanded due to the pandemic, they were able to "fit" me in. They were courteous and got the job done in a reasonable amount of time considering I did not have an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Matthew Snipes | Service Manager
Great service
The service advisor found a way to quickly squeeze me into a full schedule, and the tech did a thorough diagnostic analysis, which showed that the problem was no longer there. My truck is running fine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything <SERVICE ADVISOR> does for Lithia Chrysler Jeep Dodge Klamath Falls and our customers. Hope to see you again soon! Sincerely, Matthew Snipes | Service Manager
Great truck buying experience.
There was no pressure and Doug, our sales rep was very knowledgeable about the vehicles and did a great job of getting us the right truck brought in from another location. In this time of supply problems and shortages everywhere he got it done in a very timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge Klamath Falls! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Matthew Snipes | Service Manager
Great service!
Service is prompt, professional and courteous. In the 17 years I've owned my Dodge PU I have had no complains.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you on your next visit. Sincerely, Matthew Snipes | Service Manager
Jeep fam
It was nice for service person to help me with my oil light. Just hope I don't have to wait to long to get the other things fixed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our service team. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Matthew Snipes | Service Manager
Great service
They are always friendly and work hard to get things done so you don't have to wait long. I never have any problems when going in and getting weekday I need done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Kelly, we value our customers and we look forward to seeing you down the road. Sincerely, Matthew Snipes | Service Manager