Reviews
Greatservice
As always, it was a pleasant experience. Excellent, friendly customer service. Very professional interaction with the service counter personel. Timely service for my oil change. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christal, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Matthew Snipes | Service Manager
Excellent service and easy negotiations
No pressure and easy negotiations. Doug Byrum is the best at what he does. Very friendly and helpful. Went above and beyond for us even after the sale of the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Doug was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Anthony Rose | General Sales Manager
Nice all the way around
Randy Goodrich is bad xxx . We bought three vehicles last week and I will always ask for Randy Thank you Randy from me my wife and my daughter
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Anthony Rose | General Sales Manager
Oil change
It was quick and friendly. John N. always make me feel welcome. The service dept does a great job of taking care of me when I bring in my truck.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, we are truly grateful for this awesome review! We are thrilled that John was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Matthew Snipes | Service Manager
Great and Fast service
Fast service, was told they were short staffed but they got my oil change done very fast. I am very thankful for the speedy service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Matthew Snipes | Service Manager
Great first time experience with oil service
Very friendly and fast with the service. It would be great if you had online signups for oil changes services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Matthew Snipes | Service Manager
Highly recommend talking with George
George was great, helped me find the best option for me without feeling super pressured like other salesmen. I ended up with a very nice truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Anthony Rose | General Sales Manager
Great service department
Service dept. was exceptional. Prompt service, excellent customer service. Cost of service was reasonable. Will definitely return for further service on vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for providing us with feedback regarding your recent visit, Craig! Our team works hard to keep our customers coming back to Lithia Chrysler Jeep Dodge Klamath Falls and it’s great to hear of your continued business. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon. Sincerely, Matthew Snipes | Service Manager
Overall very satisfied
I left home early and arrived at Lithia with only two cars ahead of me for oil change service....The staff were all very helpful and friendly. I sat in a very comfy waiting room for about 45 minutes and my vehicle was ready to go....
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your excellent review, Sharon! We're glad to hear that our team was friendly, helpful, and quick! We strive to provide excellent customer service to our guests, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Thank you! Sincerely, Matthew Snipes | Service Manager
Great fast service
Was able to just drop off vehicle and got a call when it was ready the ease of service was great!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you on your next visit. Sincerely, Matthew Snipes | Service Manager