Reviews
Amazing service, Employee of the year!
Your Dealership is only as good as the employees you hire. Your employee John Nichols absolutely goes out of his way to make a customer's experience so top notch that I would recommend all my friends and family to your dealership. I was getting a light fixed on my Durango and he was great to take care everything and he has such amazing customer service skills! As a huge company like Lithia you should be proud of John Nichols....EXCELLENT,AMAZING EMPLOYEE!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Troy! It is great to hear about your recent service experience. I will certainly pass on your feedback to John as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Matthew Snipes | Service Manager
Great service!
The customer service, everyone was friendly and made sure I knew what was going to happen and about how long it would take.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Steven! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Matthew Snipes | Service Manager
Great people
Chris and Doug meet us at the door. Always with a smile and a hello buddy. That means alot these days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Christopher Walker | General Manager
Great service
Great service, friendly workers, clean and nice waiting area with good coffee and atmosphere. Happy to recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Matthew Snipes | Service Manager
Hopping oil change business
Great customer service, with friendly staff. Hopping oil change business, yet still friendly and efficient staff. They took time to call when my Jeep was ready. Posted window indicator sticker for next oil change interval.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Matthew Snipes | Service Manager
Five Star Customer Service
Informative, helpful, courteous and friendly service from John Nichols, Express Lube Manager. Five Stars for John. We received great service on a very busy Saturday.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Matthew Snipes | Service Manager
Great service and wonderful employees
Everyone that I talked to was so nice and friendly and very helpful on any questions I asked I loved how clean the building was.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Anthony Rose | General Sales Manager
service at dodge
Chad is great and so caring and friendly to customers. He took great care of me and got the problem taken care of . Will definitely come back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review, Diann! We're glad that Chad could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Matthew Snipes | Service Manager
Special Order of 2021 Challenger
They kept me informed on where my car was in the building process. And there was zero pressure to get us into a different when we ordered ours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Anthony Rose | General Sales Manager
Great Service
Jimmy, our salesman was very helpful and explained things clearly. The process was smooth and easy. We would definitely shop there again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Anthony Rose | General Sales Manager