Reviews
Very friendly, clean facility, love the TV
They are always pleasant , an I can watch my football games when I’m there to work on my vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager
Oil change plus!!
John is always attentive, friendly and answers any questions. I came in for an oil change, but John was able to get my tune up ggat was due squeezed into the schedule. The waiting room is comfy and nice to have coffee ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chramayne Macklin | Service Manager
Great service. Clean facility.
Everything is good. Quick and friendly staff. Nice waiting area. Drinks available. Service manager always eager to help. Will continue doing business with Lithia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reid, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chramayne Macklin | Service Manager
Oil change
No appointment needed for oil change. Oil change was done quickly. Service on my car and customer service was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business, Debra. Sincerely, Chramayne Macklin | Service Manager
Great experience
Service guys were fast friendly and helpful. Always good communication. Will visit again. Lifetime oil changes were the way to go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out Ashley! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chramayne Macklin | Service Manager
Great Service!
The service employee(s) were available quickly to allow for the service of my vehicle to be serviced within a short amount of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gordon, we sincerely appreciate your feedback. Each employee is a valued member of the Lithia Chrysler Jeep Dodge Klamath Falls team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chramayne Macklin | Service Manager
Great sales woman who really listened.
My car buying experience was easy and fast. It took less than about two hours to buy my car. I would definitely buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Cara! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandon Berg | General Sales Manager
Service center
Every thing done in a timely manner Fast and friendly service , waiting area was clean but could have more comfortable chairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Ernest! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Chramayne Macklin | Service Manager
Friendly people
I liked their Friendly people, good service, clean facility. I wish service was a little faster but I understand there are a lot of people needing to service their cars. thank you
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Melanie. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chramayne Macklin | Service Manager
Ken is knowledgeable adds trustworthy!
Working with Ken! My service was very expensive due to the work done, but I trust Ken, so I could justify spending that kind of money. I have had very bad experiences working with another service rep at Lithia, which prompted me to go to another shop in town. Ken is honest and I trust him, so I don't mind spending my money at his recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mathieu, thank you for the awesome feedback! Ken is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Chramayne Macklin | Service Manager