Reviews
Oil change
No appointment needed for oil change. Oil change was done quickly. Service on my car and customer service was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business, Debra. Sincerely, Chramayne Macklin | Service Manager
Great experience
Service guys were fast friendly and helpful. Always good communication. Will visit again. Lifetime oil changes were the way to go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out Ashley! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chramayne Macklin | Service Manager
Great Service!
The service employee(s) were available quickly to allow for the service of my vehicle to be serviced within a short amount of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gordon, we sincerely appreciate your feedback. Each employee is a valued member of the Lithia Chrysler Jeep Dodge Klamath Falls team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chramayne Macklin | Service Manager
Great sales woman who really listened.
My car buying experience was easy and fast. It took less than about two hours to buy my car. I would definitely buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Cara! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandon Berg | General Sales Manager
Service center
Every thing done in a timely manner Fast and friendly service , waiting area was clean but could have more comfortable chairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Ernest! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Chramayne Macklin | Service Manager
Friendly people
I liked their Friendly people, good service, clean facility. I wish service was a little faster but I understand there are a lot of people needing to service their cars. thank you
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Melanie. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chramayne Macklin | Service Manager
Ken is knowledgeable adds trustworthy!
Working with Ken! My service was very expensive due to the work done, but I trust Ken, so I could justify spending that kind of money. I have had very bad experiences working with another service rep at Lithia, which prompted me to go to another shop in town. Ken is honest and I trust him, so I don't mind spending my money at his recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mathieu, thank you for the awesome feedback! Ken is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Sincerely, Chramayne Macklin | Service Manager
Excellent service writer and service
Service Representative was very helpful and informative about questions I had. Service to my vehicle was professional and recommended services were highlighted and explained. Overall experience was good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated, Clifford! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chramayne Macklin | Service Manager
Great service and courteous people
The people are professional and courteous. Every time I bring one of my vehicles in for service they always know my name and greet me with a smile and kind words. Makes me want to come back to serve my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jimmie, thank you for your kind words. We feel our service department is what makes Lithia Chrysler Jeep Dodge Klamath Falls special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Chramayne Macklin | Service Manager
Great experience Lithia Jeep
Service exceptional ,patience to explain everything, neat and clean area, lounge very nice, coffee and snacks, great seating neat and clean and prompt completion of needed work to be done on vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge Klamath Falls! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chramayne Macklin | Service Manager