Lee Johnson Mazda of Kirkland

When I purchased my car from LJ they high pressured me into buying an extended warranty. After keeping my car for 8 days and telling me to tow it in because my light was blinking they failed to diagnose anything and made me pay $227.78 and refused to charge my extended warranty. Very disappointed and feel the extended warranty is a total scam!

I've purchased several vehicles in my lifetime, however this was the first at Lee Johnson. The experience exceeded my expectations, ranking among the top dealerships I've worked with! This is mainly due to King, my salesman, who went above and beyond to ensure I was taken care of! I would not hesitate to recommend Lee Johnson or King; and/or work with them again.

Horrible experience, waited 1:30 hours for an oil change at the Service department. They lied to my face that they are working on the car and that oil change takes 90 minutes. I finally demanded my car back and they brought it… they didn’t even started servicing after 1:30 hours. Stay away from them, absolute nightmare of customer service. Ironically, on the wall they say they aim for truly costumer satisfaction. For sure note the people that I had to deal… they have zero empathy for what happened.

I just bought 2021 cx5 from Lee Johnson at kirkland, wa. I like the car and I like the service, Captain Broda was wonderful, he is one of the friendliest person I have met, making car buying a pleasant experience.

Worst Service - Not Friendly - Looking down on people - I purchased the car in a different dealership just because the person was not even answering questions properly. Worst Salesperson I met during for my search. Not even worthy of 1star for the sales person.

We just started looking for used SUV options and out of everyone we have dealt with, Conor Meagher has answered all of our questions and has been great to work with.

Wasn't thinking this business would use "bait and switch" but that is what happened. Car was listed as certified with a 12 month 12 thousand mile warrenty. Called to verify availability, as we had to get childcare and drive 1 and a half hours. Mark called back and said car was there. So far so good. Got to the dealership, people were wearing masks and they had partitions up thus the facilities review. Mark let us know that he had already sold 35 cars this month so this was just another tick on the board but he wasn't making any money just $200 they had to pay them. Mark said that because We had driven so far he assumed we were going to buy the car unless it smelled funny or something was obviously wrong. We took the car for a drive found a few items like missing sun protector clip, only one key, minor wear as you would expect from a 2016 car so we returned to talk about pricing of the car. This is where things got weird. When I brought up the missing clip Mark said I will send you one in the mail or take one from another car. For the one key fob he said you can go buy one online get three for 60 bucks... then go to dealership and pay another 60 to get it synched. When I asked about the crusty mold in the cracks he said "you know what you never tell a women? Don't worry about it. But don't worry we will detail the car before you leave." Since I asked was Mark challenging my manhood? If he assumed we would be buying the car then why wasn't the car getting detailed at that point and not take more of our time? Or was hoping we would take it as is because it was getting late and we needed to get back to our kids? Mark then brought up that there was no warranty on this car. I said that it showed as pre certified online. He said he had looked up the car before we got there and we were mistaken. He then pulled up the website and flashed the screen in my direction for two seconds and said I don't see it anywhere. I could not see the screen in the time but my wife said it says it right there. The add STARTS with "certified"! Mark said oh there it is and it says it over there too. Well let's assume that's in there he then pulled up a screen saying they were already into the car 21000 and at the listed price there was no way they would move on anything. I asked Mark to verify the warrenty. He left, chatted with a customer and another employee for 15 minutes and came back. He said no warrenty. He then got an attitude saying it wasn't his fault or the other guy there's fault that some other group made a mistake... He then said there was no way they would be in business if they bait and switched. I counter offered with a lower price with warrenty and told them to give me a call if they changed their mind. Mark said they would rather give it to the Chevy dealership and let them take the loss! Basically we felt like Mark treated us as a waste of time, that most cars they sell are new so we were subclass for wanting a used car. He wouldn't honor what the company listed online! Isn't that illegal? Thanks for insulting us and treating us like we were the reason they were losing money on the car they listed online for the price they listed! Horrible customer experience especially for a guy saying he was the floor manager. Expected more from this company DO NOT RECOMMEND BUYING USED from this company maybe you get treated better when buying new. If the warrenty issue was a mistake wouldn't the company hurry and fix the add? The add still says certified the next day. Looks like this company uses fake advertising. Wouldn't recommend to my enemy let alone friend.

Mazda makes good cars. But don't lease car here. I've leased a CX3 from 2017 for 3 years. Just returned it this on this month. When I returned it, they did some paper works and said that's it, all done. But quickly, I awarded I still need to pay the lease fee for next month, even I've overpaid one month. I emailed Lee Johnson Mazda then they said they are "Third Party" and can not do anything for me. I need to call Mazda Capital service by myself. What!!!?? They even did not tell me anything about this while I returned car. So Don't lease car from this THIRD PARTY dealer.

I got rear-ended on Veteran's Day weekend, basically totaled my beautiful 2017 CX5. Dealing with Farmers Insurance was difficult, but dealing with Lee Johnson Mazda was awesome. The negotiation was quick, the paperwork smooth and I am now happily scooting around in my new 2019 CX5. I really hope I don't HAVE to buy another car in two years, but when I do, I will go back to LJ's where they treat you like family!

I spent a few months researching for a truck. I found a couple places I was interested in. I went into a few places and the vaulted my trade in, one plane offered a low amount and then during the buying process up the trade value to try and get me to sign. When Lee Johnson gave me a value they gave us 500 more then one place and 1000 more then another without us saying anything. We drove the two trucks we liked and went with one. All the staff was great. They gave us a full tank of gas and some reusable bags to load the items from out old car into the new. We came back to have a walk through on the trucks features because the day of purchase we had a emergency and had to leave. That day they filled out tank up again for us!!!! They have a lifetime warranty and a great added bumper to bumper warrias well. Free car washes for a year! I would absolutely check this place out.... In fact we are going to get another vehicle within this year.