Ourisman VW of Laurel - Curbside pickup and home delivery available

My recent visit here was unsatisfactory: I purchased a used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I immediately requested to choose a different vehicle was told by the vice president: “we don’t do that” After four months of fighting for a refund; I ended up trading the faulty vehicle in at another dealership for another brand and lost thousands!!! I will never purchase another vehicle from this place again.

Our sales person and financer were great. The only complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I would recommend this dealership to friends and family.

Purchasing a new vehicle was made easy by Desmond Wilson who made the sale quick and easy. There was no pressure and he delivered what he promised.

Every single time I have been to Ourisman I have had a terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I highly recommend this dealership.

Overall the experience with buying the vechical was okay. Nothing too special, however there pricing and tatics are typical car dealership tatics for getting you to buy stuff you don't need. The only major problem I had was they don't really support you with pre-owned sales. I was also lied to when the sales person told me the vechical came with a full size spare and then I came to find out that it actually didn't. It also only came with a single key and the dealership made me pay for a second, although it was discounted, I believe they should have picked up the tab to keep the customer happy. They are more interested in the sale than keeping a long standing customer relationship. I will not buy from this dealership again.

For the past 4 years, I have relied on Ourisman Honda Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from the initial phone call to the completed service. I highly recommend Ourisman.

Ron Lane and Rich Hence were wonderful, they have helped me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone.

I went to Ourisman's Honda on Monday 19th August to look for a Honda Civic. I was approached by Desmond Wilson a young salesman. I was not about any nonsense and stated that to Mr. Wilson after he introduced himself to me. I told him about my financial situation and explained to him not to waste my time if he knows I cannot get financed. On Tuesday, Mr. Wilson called me and told me to come in the finance manager can work something out for me. I told him again not to waste my time coming to the dealership if it was not going to be successful. I started off looking at a used Honda Civic instead of a new one. I ended up not getting the Honda Civic but a Volkswagon Passat instead. Upon leaving the dealership I noticed a loud sound coming from the right front tire. I called Mr. Wilson back and told him the car is about to fall apart. He then told me to return it and he will give me something to drive home and have their service department look at the car. I did not leave the dealership until 2am. It was late and Mr Wilson maintained superior customer service. Cuddos to him for a job well done..

Buying a car at Ourismam Honda was painless. Everyone there was very friendly and helpful. The minute you walk towards the front door, someone is there to greet you. My husband and I worked with a wonderful young salesman, named Ezequiel Ojeda. He was very patient with us and very knowledgeable about the Honda Accord. We are 4th time Honda buyers. I was making a switch from a 2010 Honda CR-V to the Accord. I have owned 3 CR-Vs and loved them all. I was ready for more luxury and better gas mileage. Ezequiel made this transition very easy and pleasant. Earl Errera and Debbie Lewis were great as well. Before coming to Ourisman, we did try two other Honda dealers and were not happy with their corporate culture. We knew we found the right place when we first walked into Ourisman. Thanks for making buying a new car so easy and enjoyable!!! I love my ACCORD!

I had visited several auto dealers in the Washington D.C. Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable transportation to commute to and from school as well as to her part-time job. I had been turned off by several of the dealers i visited either due to high sales pressure, unwillingness to understand or accept that i intended to have my daughter test drive numerous vehicles until we found the right one for her or because they did not make myself or my daughter feel comfortable and provide the type of customer service i was looking for. All that changed when i visited Ourisman Honda in Laurel, Maryland. There i was met by Marshall Sanders, who from the initial handshake listened intently to our needs, displayed patience as we carefully looked at available inventory both new and used and was extremely knowledgeable on the various features, safety and facets of the vehicles he showed us. We ended up purchasing a black 2013 Honda Civic LX. I was completely satisfied not only with Marshall's customer service skills but with the entire experience at Ourisman Honda as well. We felt at complete ease during the entire process and i know i will return there for future vehicle purchases. I highly recommend Ourisman Honda in Laurel and especially Marshall Sanders. Sincerely, Tim Jeffries