Ourisman VW of Laurel - Curbside pickup and home delivery available

I purchased a Volkswagen with a "Certified Pre-Owned" window sticker back in October. I was offered an extended warranty, but specifically asked if this "CPO" VW comes with one and I was told that in fact it came with a 2 year/24,000 mile warranty, 24 hour roadside assistance and a 3 month trial of Sirius XM Radio. So I declined the extended warranty. Today while driving, my airbag light came on and I called to make a service appointment. I was told that my car was NOT a "Certified Pre-Owned" vehicle and therefore I did NOT have a warranty on my car that I only had for 4 months. I called the dealer twice today and never received a call back, so I stopped in on my way home from work. The Finance Manager went through his system and verified that my vehicle never was inspected for the CPO program. I was then told "this sticker doesn't mean that this is a Certified Pre-Owned vehicle, it means that it is certifiable and you can pay to add that." I asked why the sticker says that it IS, not CAN BE. He says "we put that sticker on all our used cars." If this isn't FALSE ADVERTISEMENT AND/OR A BAIT AND SWITCH I don't know what is. I will be contacting VW head quarters tomorrow to figure out why this dealer thinks it is OK to place a Window Sticker on ALL vehicles that say they are Certified Pre-Owned if they have NOT passed the 112 point inspection (which I've heard isn't easy to pass and NOT all VWs are actually certifiable). Also...I DID get a 3 month trial of Sirius XM Radio...so...why if I didn't have the CPO package? If I can't get this corrected even though the actions of this dealer are illegal or even just shady...you can bet I WILL be purchasing an extended warranty, but I will purchase it through another dealership. I would have NEVER bought a car with a hard top convertible and motor without a warranty!!!! DON'T BUY FROM THIS DEALER AND IF YOU DO, YOU BETTER GET EVERYTHING WORD THAT COMES OUT OF THEIR MOUTH IN WRITING.

Ourisman VW of Laurel is the best in town. I travel past other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even have a popcorn maker in service which my kids loved. Isaac in Sales is tremendous. What an environment. Their management is on top of their game. Thanks as always.

our dealer was very friendly and took care of all our needs. every time I come in for service on my care our dealer always stops to say hi and how my new car is doing.

Let me preface this review by saying that I am only giving Ourisman Automotive of Laurel Honda Service Center a 1 because there was no lower option. I am incredibly disappointed in the lack of professionalism, thoroughness, and knowledge of the employees in the Honda Service Center. Mike Spears, a service technician, and Ed Weedman, the General Manager, were patronizing and just down right rude. I understand when people have a job to do and that they should be paid for their services. That said, it is just poor business practice to charge a customer (and a first time customer at that) money on a job that 1. I did not authorize and 2. I was not even given an estimate for prior to the work being done. While on the phone questioning this, I was told that I am out of line for suggesting that the workers should not charge me and that if I "went to a doctor and then went somewhere else too, I would pay them." Not only that, but the quote they are now giving me is nearly three times as much as the work at any other automotive repair place. Both of the phone calls ended with me being hung up on. Never will I ever return back to Ourisman Automotive. Ever.

Robert Davis was recommended to me by one of my best friends. She bragged about how great he was; so there was no surprise that I asked for him as soon as I walked through the door. From our initial meeting through the entire process Robert was such a great person. He went over everything with me. After we spoke he knew the exact CRV that would be a perfect fit for me based on what I wanted and my price range. Sure enough he pulled up to the front for me to test drive the next car of my dreams. As soon as I sat in the CRV I feel in love. The car is beautiful, the price was terrific! I couldn't believe how affordable it was. The CRV handles so great and the look of it is magnificent. As soon as we returned to the dealership, I wanted to seal the deal. I had a trade in; or at least I thought I did. It turns out that my car was too old with no trade in value. Although that happen, he was very kind when explaining the process regarding the trade in rules and the 150 point inspection. We even laughed about it. I was worried about the credit process and he was very reassuring and calming. He hooked me up with Tryone Cypress and that was the best choice and person I could end up with. Between Robert and Tyrone I was in the best hands possible. I enjoyed my experience so much. Robert made sure to be available after everything was said and done. He walked me out and helped me sync my phone to the car Bluetooth and finished going over all the features on my new vehicle. I must say this was the best dealership I've ever worked with.

From our initial meeting Tyrone greeted me with a wonderful smile and great customer service. He explained everything to me to make sure I was very knowledgeable about the purchase I wanted to make. Tyrone is great at his job and is a very important part of the Honda experience. He went above and beyond to make sure he found a bank that would make my purchase more affordable for me. He is a great asset to your company. I would definitely refer anyone I know to the Laurel location for their automotive needs. He's a great person

From our initial meeting Tyrone greeted me with a wonderful smile and great customer service. He explained everything to me to make sure I was very knowledgeable about the purchase I wanted to make. Tyrone is great at his job and is a very important part of the Honda experience. He went above and beyond to make sure he found a bank that would make my purchase more affordable for me. He is a great asset to your company. I would definitely refer anyone I know to the Laurel location for their automotive needs. He's a great person.

I am in the market for a new midsize car. I went to Laurel Honda and met Breaun Garner and she was very professional and courteous. I explained that I was not settled on a brand yet and was looking at a couple of other brands before making a final decision. Breaun was very understanding and exhibited the kind of professionalism that I look for when buying a car. If I decide on a Honda, I will definitely return to Laurel Honda and use Breaun Garner to assist me in the purchase.

I am giving this review because I want you to know what a great pleasure it was to interact with such a friendly and knowledgeable. Person at your dealership. Thank you Bre Garner for being so helpful!

I had a wonderful experience. With Bre Garner at your dealership. She was very knowledgeable and friendly. I will return to test drive your honda and get a qoute on the price.